Shift Planning Flashcards
What are the key expectations of shift planning
Know the foundations of running a fantastic shift.
Understand that planning is the key to running an efficient shift.
Understand the importance to monitoring the progress of the shift in order to stay on track.
See the value of a good quality handover.
Why is being organised important in shift planning?
It’s important to be organised so that you can hand the store over to the next manager with confidence.
Why should you print the Daily overview from SmartTime?
To see which colleagues are working
How should colleagues be given tasks?
With clear instructions and time targets, with monitoring to ensure they keep on track.
Why should you plan till coverage?
This is done to achieve “nil past the till.” Plan breaks to ensure the customer experience is not impacted.
What main tasks need to be covered?
Replenishment tasks
How do you track your sales and hours usage through the day?
By using the calculation on the Electronic Sales Book (eSB)
Why is covering replenishment one of the key priorities of shift planning?
Because ensuring strong availability is key to a positive customer experience.
What is the hours budget?
Every store has a daily sales target to hit and hours budget to use.
The hours budget is calculated based on your OE target.
What is eSB
Electronic Sales Book
How can you find out the stores live OE
It’s on the eSB, it will update on a regular basis.
You should consistently review your live OE and the progress of planned tasks for the day.
What might you have to do to meet the updated hours target?
Amend colleagues shift, start and finish times.
What would a good quality handover include.
All required tasks being completed. Hand over any information verbally or written down (on a closing shift) to ensure the next manager has the most effective start to the shift and can plan better.
What’s the top priority?
Customer experience
