Business letter and email etiquette Flashcards
A form of correspondence written in formal language, usually used when writing from one business organization to another.
Business Letter
Types of business letters (1)
Sales letter
Inquiry letters
Complaint letters
Follow-up letters
Application letters
Types of business letters (2)
Resignation letters
Recommendation letters
Acknowledgement letters
Refers to the sender’s address, should be written above the date.
Return address
Should contain the complete name of the person you are writing to.
Inside address
Followed by his/her position or title, and then his/her complete address
Inside address
Politely addressing the the person you are writing to.
Salutation
First paragraph
Purpose of your letter
An expression used to say farewell in a formal letter.
Complimentary close
Contains a space for the sender’s signature, printed name, and title.
Signature block
Principles of behavior that one should use when writing or answering email messages.
Email etiquette
An observance and communication of
generally accepted standards of sense, grammar and politeness when sending email
messages.
Email etiquette
Helps the writer to use proper email language
Professionalism
Helps the writer to be efficient in writing necessary or essential points to
avoid wordings in letter
Efficiency
It gives protection from liability to make an employee aware of e-mail risks
Liability
