Communication

Question 1

Referent

Answer 1

motivates one person to communicate with another

Question 2

Sender

Answer 2

person who encodes and delivers the message

Question 3

Message

Answer 3

content of the communication

Question 4

Channel

Answer 4

individuals use channels to send and receive messages through visual, auditory, and tactile senses

Question 5

Feedback

Answer 5

The message the sender receives from the receiver. Indicates whether the receiver understood the meaning of the message.

Question 6

Interpersonal variables

Answer 6

factors within both the sender and receiver that influence communication

Question 7

Environment

Answer 7

the setting for sender-receiver interaction

Question 8

Intimate Distance

Answer 8

(0-18 inches)
-holding a crying infant
-performing a physical assessment
-bathing, grooming, dressing, feeding, toileting a pt
-changing pt surgical dressing

Question 9

Personal distance

Answer 9

(18-40 inches)
sitting a pt bedside
-talking pt nursing history
-teaching individual pt

Question 10

Social Distance

Answer 10

4-12 feet
-giving directions to visitor in the hallway
-asking whether families need assistance from the pt doorway
-giving verbal report to a group of nurses

Question 11

Public Distance

Answer 11

12 feet or more
-speaking at a community forum

Question 12

Preinteraction phase

Answer 12

-occurs before meeting the patient
-review available data including medical and nursing history
-talk to other caregivers who have information about the pt

Question 13

Orientation Phase

Answer 13

-when the nurse and the patient meet and get to know each other
-sets the tone for the relationship by adopting warm, empathetic, carring manner
-begin to make inferences and form judgments about pt messages and behavior
-assess pt health status
-prioritize pt problems and identify their goals

Question 14

Working Phase

Answer 14

-when the nurse and the patient work together to solve problems and accomplish goals
-encourage and help patient with self-exploration
-provide information needed to understand and change behavior
-encourage and help pt set goals
-take actions to meet goals set with pt

Question 15

Termination Phase

Answer 15

during the ending of the relationship
-remind patient termination is near
-evaluate goal achievement
-separate from pt by relinquishing responsibility for pt care (shift change)
-achieve a smooth transition for the pt to other caregivers as needed

Question 16

SOLER

Answer 16

S-Sit facing client
O-Observe open posture
L-Lean towards client
E-Establish and maintain eye contact
R-Relax