1.4 Managing people Flashcards
Staff as an Asset
Value employees and having a concern for their welfare, business performs more effectively and achieve long term profitability
Staff as a Cost
Focus on minimising staff costs (seen as a cost incurred). Can refer to market business operates in e.g competitive business and short term effects.
Flexible Workforce
A workforce that can respond quickly to changes in the market e.g demand
Multi-skilling
Process of enhancing skills of employees so workforce can be moved from one job to another, allows for job enlargement
Dismissal
Employer makes someone leave their job due to dissatisfaction with their performance
Redundancy
Employees leave as job function is no longer needed by the business
Individual Approach
Business and employee negotiate an individual’s terms and conditions of employment
Collective Bargaining
Business negotiates with representatives of employees such as Trade unions regarding the terms and conditions of employment, may result in industrial action
Recruitment and Selection
Process of finding and hiring the best qualified candidate for a job opening
Induction
New recruits are given training to ensure that they’re familiar with the workplace and able to do their job
Centralisation
Decisions are made centrally, not passed down to individual stores/individuals
Decentralisation
Decisions are made more collectively, with delegation taking place
Tall Structure
Many levels of hierarchy and the managers will have a narrow span of control, with longer chains of command
Flat Structure
Few levels of hierarchy and the manager will have a wider span of control, with shorter chains of command
Delayering
Remove layers from business by reducing staff = saves £ from laying off expensive managers = flatter structure
BUT staff may be over-burdened with the amount of work to do
