EOPA Coms safety Flashcards
What are the 5 Cs of communication?
Clear, concise, consistent, credible, courteous
How should you engage with a patient?
Ask open-ended questions, avoid using slang or being overly familiar when talking to patients
What can help you develop needs, wants, and emotions when being successful in your career
be assertive but not aggressive or demanding, recognize when you are getting emotional, take steps to reduce stress
What can cause a barrier in communication?
stereotypes, people with aphasia, hearing impairments, visual impairment, and mental illnesses.
What are the guidelines for working with an ASL interpreter?
Face your patient and speak directly with him or her and speak slowly and clearly in a normal tone of voice
What do you do when working with a a visually impaired person?
ask if they need assistance, include them in discussions about procedures and plans, inform the patient what you are doing at each step of the procedure, allow service animals to stay
What to do when you are working with a mental ill patient?
Speak to the patient first and then the guardian, repeat instructions you give to the patient to the gurdian as well
What to do when working with a distressed patient?
Remain calm and speak in a steady confident voice, be sympathetic, respond with compassion, proceed slowly and carefully when working with them
What to do when communicating with young patients?
find out where they are most comfortable, use an unstructured open approach, dont talk down to the child, offer them support and praise
What to do when there are language barriers?
make sure the patient understands the information being communicated, make sure you understand the patients questions
What to do when public speaking?
be prepared, make eye contact with the audience members, be familiar with the room, have a concise message, use, visuals, if appropriate, practice before the presnetation
What to do when attending a meeting?
know the details of the meeting, be on time, come prepeard, dress respectfully, pay close attention and listen, take part in the meeting if needed
What to do when holding a meeting?
send out a meeting request, make copies of relevant materials, start and end the meeting on time, prioritize meeting subjects, follow an agenda, take notes, send out an overview of the meeting.
what is Nonverbal communication?
body language which is critical.
What is proxemics?
it can be divided into two categories physical and pesonal territory.
