3. Service Value System Flashcards
Define the Following Term:
Service Value System
The Service Value System (SVS) describes how all the components and activities of the organization work together as a system to enable value co-creation.
What is the purpose of the SVS?
To ensure the organization continually co-creates value with all stakeholders through the use of management of products and services.
What are the inputs of the SVS?
Opportunity and Demand
Define the Following Term:
Opportunities
Options or possibilities to add value for stakeholders or otherwise improve the organization.
Define the Following Term:
Demand
The need or desire for products and services among internal or external consumers.
What is the outcome of the SVS?
Value
What are the components of the SVS?
- Guiding Principles
- Governance
- Service Value Chain (SVC)
- Practices
- Continual Improvement
Define the Following Term:
Governance
The means by which an organization is directed and controlled.
