Chapter 3

Question 1

__ involves taking the words and sounds we hear and converting them into something that makes sense to us.

Answer 1

Listening

Question 2

What are the stages of the listening process?

Answer 2

Attending / Interpreting / Responding / Remembering

Question 3

Attending / Interpreting / Responding / Remembering

__ stage is where we are actually gathering the words and sentences in our brains.

Answer 3

Attending

Question 4

Attending / Interpreting / Responding / Remembering

__ stage helps us make meaning of the words and sentences.

Answer 4

Interpreting

Question 5

Attending / Interpreting / Responding / Remembering

__ stage is where we take the meaningful message and react to it by sending our own message or response, change our behavior or even make a non-verbal gesture.

Answer 5

Responding

Question 6

Attending / Interpreting / Responding / Remembering

__ stage takes place and it involves storing the information for use at a later time.

Answer 6

Remembering

Question 7

__ and __ listener means using good judgment when listening to a speaker.

Answer 7

Civil and Ethical

Question 8

Think of the __ pyramid as rational steps to ethical speaking and listening.

Answer 8

Ethical

Question 9

The ethical period starts with __ by examining information to determine if its purpose is to be truthful.

Answer 9

Intent

Question 10

The middle of the ethical period is __. How the speaker chooses to get their point across.

Answer 10

Means

Question 11

The top part of the ethical pyramid is the __ OR the end result of an action.

Answer 11

End

Question 12

__ is method of getting one’s point across.

Answer 12

Means