SAS 6: MANAGING CONFLICT WITHIN AN ORGANIZATION Flashcards
What are the 3 overarching categories of conflict?
- Relationship conflict
typically arises from personal incompatibilities. Limited Resources can also affect relationships and process. - Task conflicts
arises when there’s disagreement from viewpoints and opinions about a particular task - Process conflicts
arises when there’s disagreement about how to approach a task, such as methods used, group structure, and resource utilization.
What are the different types of conflicts that happen in the workplace?
- Data conflict
- Relational conflict
- Resource conflict
- Value conflict
- Structural conflict
What are the 3 outcomes of conflict?
- Win-win
- Win-lose
- lose-lose
According to _______ __________ _________, these strategies are based on the relative importance of the ________, ________, _________, ________ that are at stake
According to HARVARD BUSINESS SCHOOL, these strategies are based on the relative importance of the ISSUES, PRINCIPLES, RELATIONSHIPS, AND VALUES that are at stake
According to _______ __________ _________, these strategies are based on the relative importance of the ________, ________, _________, ________ that are at stake
According to HARVARD BUSINESS SCHOOL, these strategies are based on the relative importance of the ISSUES, PRINCIPLES, RELATIONSHIPS, AND VALUES that are at stake
Using your FORMAL AUTHORITY or power to satisfy concerns without regard to the concerns of the other parties
Competing
Satisfying the other parties while neglecting your own
Accommodating
Not paying attention to the conflict and not taking any action to solve it.
Avoiding
COOPERATING with the other parties to find a mutually satisfying solution
Cooperation
Identifying a solution that is partially SATISFACTORY TO BOTH PARTIES BUT COMPLETELY SATISFACTORY TO NEITHER.
Compromising
- Identify the problem
- Identify all possible solutions
- Decide on the best solution
- Determine how to implement the solution
- Assess the outcome
Modes that will be done when handling conflict collaboratively
IN LEVELS OF COMMUNICATION:
+ this is the communication between human beings and non-human entity
+ Requires coordination and understanding between the sender and the receiver
Extra Personal
IN LEVELS OF COMMUNICATION:
+ Interpersonal communication is a process by which people exchange information, and feelings through verbal and non-verbal messages
+ It is a face-to-face communication
Intrapersonal communication
When pharmacy managers make decisions about workflow; they utilize data from sources such as pharmacy automation and the electronic medical records
Data conflict
Defined as the one’s ability to convey their views, information or message to another person in an effective and efficient manner.
Communication
