Week 3 - test 1 Flashcards

1
Q

Duncan (2014) found the number one predictive factor of success was the therapist’s ability to form a therapeutic ________________ with the client.

A

alliance connection

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

The ability to establish ___________ relationships with clients is one of the most important skills a nurse can develop

A

therapeutic

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

What makes a successful therapist? Duncan (2014) examined these factors:
1.
2.
3.
4.
5.

A
  1. Undergoing personal psychotherapy.
  2. Treatment approach used.
  3. Advanced degrees in counseling.
  4. Ongoing education.
  5. Years of experience.
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

the most important tool the psychiatric nurse has is his or her ________

A

self

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

Self assessment question:
1.
2.
3.
4.

A

1.what are your beliefs
2. what are your attitudes about mental health, etc,.
3. what do you most value in life
4. Are you able to respect the uniqueness of others.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

The Johari window is a concept developed by Joseph Luft and Harrington Ingham that helps promote _______________

A

self-awareness

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Social relationships are __________: they meet the needs of both parties.

A

reciprocal

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Therapeutic relationships, however, focus solely on the ___________ well-being.

A

clients

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

In this phase, the nurse prepares for the interaction by obtaining information from the chart, the client’s family, or team members. The nurse should also examine any feelings that may interfere with working with this particular client.

A

Preinteraction phase

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

During the ___________ phase, the focus is on building trust and rapport, defining roles, and mutually determining goals. Sadly, most clients are discharged during this phase.

A

Orientation phase

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

If the therapeutic relationship is able to continue, the client and nurse will progress to the __________ phase. Here the focus is on working toward the selected goals. The nurse provides feedback and support during this process

A

working phase

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

During this final phase, the client and nurse review and acknowledge the progress that has been achieved. This phase can sometimes elicit negative emotions (e.g., anxiety, feelings of abandonment). It may be important to explore these feelings with the client.

A

termination phase

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Roger’s Therapeutic Factor:
1.
2.
3.

A
  1. genuineness (congruence between what the nurse feels and expresses)
  2. unconditional positive regard ( belief that each human is worthy of respect, time, attention)
  3. empathy ( ability to look beyond behaviors to understand, but not emotionally.)
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

Accepting financial gifts is __________ appropriate

A

never

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

Nurse-client boundary breach red flag:
1.
2.
3.
4.
5.
6.

A
  1. Bringing work home (e.g., worrying about your client).
  2. Developing a social or personal relationship. (Never share your personal contact information.)
  3. Attempting to “rescue” the client.
  4. Encouraging the client to be dependent on you.
  5. Defending a client’s behavior to other staff members.
  6. Keeping secrets.
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

Causes of miscommunication:
1.
2.
3.

A
  1. ambiguity (language is ambiguous)
  2. culture
  3. noise (constant interference)
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

Nonverbal communication:
S
O
L
E
R

A

S- Sit squarely facing the client.
O -Open posture. Keep your arms and legs uncrossed.
L-Lean forward toward the client.
E- Eye contact. Use intermittent eye contact.
R - Relax. Sit calmly and quietly. Avoid restlessness and fidgeting.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

Allowing the client to choose the topic of discussion is?

Ex:What would you like to talk about today?”

A

broad opening

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

Delving into a topic that seems useful to discuss is?

Ex:“Tell me more about that.”

A

exploring

20
Q

Asking a client who is rapidly changing topics, to focus on a single idea or thought is? (Not appropriate if the client is extremely anxious.)

Ex:If it’s OK, I’d like to go back to something you said a moment ago.”

A

focusing

21
Q

Encouraging the client to come up with a plan for dealing with a problem or future situation is ?

Ex:“You said you lost control of your temper. How would you like to handle that situation if it happened again?”

A

Formulation a plan of action

22
Q

Giving short verbal or nonverbal encouragement for the client to continue talking is?

Ex: “Mmm. Hmm.” Nodding.

A

general leads

23
Q

Noticing a positive behavior from the client is? (This is better than complimenting.)

Ex:“I see that you went to your group therapy session this morning.

A

giving recognition

24
Q

Verbalizing your perceptions of the client is?

Ex:“You seem sad.” “I notice that you are staring at the ground.”

A

making observations

25
Q

Making yourself available to the client. Offering your time, presence, and attention is?

Ex:“I’m interested in how you are feeling right now

A

offering self

26
Q

Informing the client that his or her misperceptions are not real. Used when clients experience hallucinations. Should be done in a non-threatening, empathetic manner is?

Ex:“It must be frightening to experience that, but I do not hear those voices. It’s just you and me in this room.”

A

Presenting reality

27
Q

Directing questions and feelings back to the client so they can be recognized and accepted is?

Ex:Client: “What should I tell my mother?”
Nurse: “You would like me to give you the answer to your predicament

A

reflecting

28
Q

Repeating the main idea of what the client has said is?

Ex: Client: “I can’t work. Not when I’m so worried about everything.”
Nurse: “It’s hard for you to concentrate on anything but your anxiety.”

A

Restating

29
Q

Seeking to understand what a client meant is?

Ex:“I’m not sure I follow. Could you explain that again?”
“Let me try to summarize what I’m hearing. Tell me if I’m off…”

A

seeking clarification

30
Q

Allowing time for the client to gather thoughts, think through an issue, experience a strong emotion, etc is?

Ex: Remaining silent when a client becomes tearful and not seeking to “rescue” them by changing the subject.

A

silence

31
Q

Putting into words what the client has only implied or hinted at is?

Ex: Client: “I won’t be a bother to people much longer.
Nurse: “Are you having suicidal thoughts?”

A

Verbalizing the implied

32
Q

Expressing uncertainty regarding a client’s perceptions or beliefs. Used when clients express delusions. Should be done in a non-confrontational, nonjudgmental manner is?

Ex:“I understand you believe that to be true, but I suppose we see things differently.”

A

voicing doubt

33
Q

Non-therapeutic techniques:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.

A
  1. advice giving
    2.moralizing
  2. belittling the client’s feelings
  3. defending
  4. false reassurances
  5. interpreting
  6. introducing an unrelated topic
  7. probing
  8. stereotyped comments
  9. why questions
34
Q

Telling the client what you do is?

ex: “You should find a hobby you enjoy.”

A

advice giving

35
Q

Approving or disapproving of a client’s ideas or behaviors is?

Ex: Do you think that was the responsible thing to do?”

A

moralizing

36
Q

Communicating to a client that you do not believe their feelings are legitimate is?

Ex:Client: “This disease has ruined me.”
Nurse: “Things could be a lot worse. At least you’re still alive.”

A

belittling the client’s feelings

37
Q

Attempting to protect someone or something from the client’s criticism. Reveals a lack of empathy and encourages the client to double down in their criticism is?

Ex: “Your doctor wouldn’t lie to you. He’s one of the best doctors in this region.”

A

defending

38
Q

Attempting to calm a client’s concerns by asserting that will be a good outcome. Minimizes the client’s concerns and discourages communication is?

Ex: I’m sure the test results will turn out just fine.”

A

false reassurances

39
Q

Attempting to force a meaning or interpretation onto a client is?

Ex: “I think there’s something else going on under the surface here. What you really mean is…”

A

interpreting

40
Q

Changing the topic. Gives evidence of poor listening skills or a desire to keep the conversation superficial is?

Ex:Client: “Ever since the accident I’m afraid to face people at work.”
Nurse: “Are you in a lot of physical pain?”

A

introducing an unrelated topic

41
Q

Persistent questioning of the clients is?

Ex:Client: “This is the third time I’ve attempted suicide after my wife’s death.”
Nurse: “How long were you married?”
Client: “18 years.”
Nurse: “How did you meet?”
Client: “We met in college.”
Nurse: “What college did you go to?”

A

probing

42
Q

Clichés. Discourages the client from expressing heavy thoughts or emotions is?

Ex: “Everything happens for a reason.”
“If God brought you to it, he’ll see you through it.”

A

stereotyped comments

43
Q

Asking the client to explain or defend his or herself to the nurse. Does not build rapport is?

Ex:“Why did you stop going to your recovery group?

A

why questions

44
Q

The ________________ involves asking lots of questions (usually closed questions).

A

questioning cycle (best:interview, worst: invasion of privacy)

45
Q

Active listening benefits:
1.
2.
3.

A
  1. boosts self esteem
  2. empowers the client to solve problems
  3. enables the client to clarify thinking, link ideas, and decide what should be done
46
Q

focusing on what the client is saying, instead of asking questions is?

A

active listening