CHAPTER 9

Question 1

_________________ is defined as the amount of output produced per unit of input, and it is measured in many different ways

Answer 1

Productivity

Question 2

____________ is a key factor in productivity improvement

Answer 2

Innovation

Question 3

______________ is a work arrangement in which an employee works away from the office at home, at a client’s office, in a hotel literally, anywhere.

Answer 3

Telework

Question 4

Another indicator of the standard of living is ______________

Answer 4

availability of technology

Question 5

_____________ is a term used to describe the gulf between those who do and those who don’t have access to modern information and communications technology such as cell phones, person- al computers, and the Internet.

Answer 5

The digital divide

Question 6

_____________ program was created through the Telecommunications
Act of 1996.

Answer 6

The Education Rate (E-Rate)

Question 7

One of E-Rate’s goals is to help schools and libraries obtain access to state- of-the-art services and technologies at discounted rates
true or false?

Answer 7

true