Nondirective Listening Behaviors (Left Edge) Flashcards
attending behaviors
Nonverbally conveying that you are listening (eye contact, leaning forward, head nods, facial expressions, verbal tracking, soft tone, etc.).
–>facilitates or inhibits spontaneous client talk.
e.g., The client laughs, so you laugh with them to mirror them and show them you are not judging them and accepting them for who they are.
therapeutic silence
Absence of verbal activity:
1) Allows client to talk
2) Provides “cooling off” time
3) Allows clinician to consider next response
e.g., “You’re really missing her and feeling sad.” –> use ___________ _______ to allow the client to feel the emotion fully
paraphrase
Reflection or rephrasing of the content of what the client said.
–> assures client that you hear them accurately and allows them to hear what they said
e.g., “I’m hearing you say that the relationship ended and you’re feeling stuck.”
clarification
Restating a client’s message, preceded or followed by a closed question (e.g., “Do I have that right?”).
–> clarifies unclear client statements and verifies the accuracy of what the clinician heard
e.g., “It sounds like somewhere you have a belief that you must do the best, not just well…or you are a disappointment of your family. Does that land with you?”
reflection of feeling
Restatement or rephrasing of clearly stated emotion.
–> enhances clients’ experience of empathy and encourages further emotional expression
e.g., “I’m sensing this regret from you.”
summary
Brief review of several topics covered during a session.
–> enhances recall of session content and ties together or integrates themes covered in a session
e.g., “I’m hearing you say that you have difficulties moving too fast in a relationship and that you’d like to work on slowing things down. I’m also hearing that you’d like to learn how to be more open with your future partner. Does that sound like some things you would like to work on with me?”
