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Human Performance Limitations Flashcards

1
Q
  1. The primary cause of accidents.

a. Flight Crew
b. Airplane
c. Weather
d. Human Factors
e. Human Error

A

d. Human Factors

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2
Q
  1. It is the study of how humans think, how they solve problems and the way in which they process information. This knowledge can be critical to design equipment, software, and documentation.

a. Educational
b. Clinical Psychology
c. Cognitive Psychology
d. Medical Science

A

c. Cognitive Psychology

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3
Q
  1. Emotional factors, such as death or illness in the family, business worries, poor interpersonal relationships with family, co-workers, supervisors, and financial worries.

a. Stress
b. Fatigue
c. Distraction

A

a. Stress

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4
Q
  1. It is the study of how people learn. The excellent training programs are often resulting of this action.

a. Anthropometry
b. Educational Psychology
c. Medical Psychology
d. Clinic Psychology
e. None of the above

A

b. Educational Psychology

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5
Q
  1. Which of the following is NOT part of CRM’s three-pronged approach to ‘error management’?

a. Avoid errors
b. Mitigate errors
c. Eliminate errors

A

c. Eliminate errors

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6
Q
  1. To do things better and faster without making mistakes and letting things fall through the cracks.

a. Pressure
b. Fatigue
c. Distraction

A

a. Pressure

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7
Q
  1. Is a major human factor that has contributed to many maintenance errors resulting in accidents.

a. Pressure
b. Fatigue
c. Distraction

A

b. Fatigue

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8
Q
  1. What is Murphy’s Law?

a. If something can go wrong, it will
b. God will do the rest
c. Black is Black

A

a. If something can go wrong, it will

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9
Q
  1. Key human factor that can result in suboptimal, incorrect, or faulty maintenance.

a. Lack of communication
b. Lack of Teamwork
c. Lack of Assertiveness

A

a. Lack of Communication

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10
Q
  1. It is the sum of all individual responsibilities

a. Group Responsibility
b. Individual Responsibility
c. Cooperative Responsibility

A

a. Group Responsibility

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11
Q
  1. What is fear of heights?

a. Symposia
b. Acrophobia
c. Claustrophobia

A

b. Acrophobia

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12
Q
  1. It is a term that encompasses all aspects rest and readiness for work.

a. Alertness
b. Circadian
c. Motivation
d. Phobia
e. Stress

A

a. Alertness

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13
Q
  1. It is the study of how the human think, how they solve problems and the way in which they process information. This knowledge can be critical to the design equipment, software, and documentations.

a. Psychomotor Science
b. Evaluation Science
c. Cognitive Science

A

c. Cognitive Science

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14
Q
  1. It is the study of factors such as size, strength, reach and other dimensions that can be qualified to match the human as machine.

a. Seismology
b. Dentistry
c. Anthropometry

A

c. Anthropometry

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15
Q
  1. Creating a sense of urgency or haste

a. Pressure
b. Norm
c. Complacency
d. Stress
e. Fatigue

A

a. Pressure

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16
Q
  1. Occur when members fail to carry out a required task.

a. Omission
b. Commission
c. Fatigue
d. Stress
e. Pressure

A

a. Omission

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17
Q
  1. Is an unintentional wandering or deviation from accuracy?

a. Unintentional Error
b. Intentional Error
c. Common Sense Error

A

a. Unintentional Error

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18
Q
  1. The specific individual activity that is an obvious event.

a. Active Error
b. Latent Error
c. Common Sense Error

A

a. Active Error

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19
Q
  1. The application of human factors to machine/system design attempts to:

a. Capitalize on human limitations and compensate for human capabilities
b. Capitalize on human capabilities and compensate for human limitations
c. Both A and B

A

b. Capitalize on human capabilities and compensate for human limitations

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20
Q
  1. Involves everyone understanding and agreeing on actions to be taken.

a. Lack of Knowledge
b. Lack of Assertiveness
c. Lack of Teamwork

A

c. Lack of Teamwork

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21
Q
  1. It is the information received by the brain by the way of concentrating on a particular element.

a. Attention
b. Listening
c. Talking

A

a. Attention

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22
Q
  1. What is a compulsive feeling of fear of particular things?

a. Symposia
b. Claustrophobia
c. Phobia

A

c. Phobia

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23
Q
  1. What is fear of height?

a. Distress
b. Acrophobia
c. Phobia
d. Claustrophobia
e. Vertigo

A

b. Acrophobia`

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24
Q
  1. Can interfere with one’s ability to complete a task because there is a lack of supply and support

a. Lack of Knowledge
b. Lack of Assertiveness
c. Lack of Resources

A

c. Lack of Resources

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25
Q
  1. In system design and development, Human Factors is:

a. Nice to have
b. Essential
c. Unimportant

A

b. Essential

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26
Q
  1. What is the compulsive feeling of terror of particular situations of things?

a. Claustrophobia
b. Distress
c. Acrophobia
d. Vertigo
e. Phobia

A

e. Phobia

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27
Q
  1. What are the three (3) medium of oral communication?

a. Speaking, Feedback, Listening
b. Speaking, Listening, Feedback
c. Feedback, Listening, Speaking

A

b. Speaking, Listening, Feedback

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28
Q
  1. Focus on positive actions that every employee can take and also place an emphasis on professionalism within the aviation maintenance community. (opposite of Dirty Dozen)

a. The Magnificent Dozen
b. Human Error
c. Human Performance
d. The Magnificent Seven
e. Human Behavior

A

d. The Magnificent Seven

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29
Q
  1. It is the sum of all individual responsibilities

a. Group Responsibilities
b. Team work
c. Team Structure and Culture
d. Group Building
e. Brain Storming

A

a. Group Responsibilities

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30
Q
  1. What are called an assembly of information in such a manner that the environment becomes recognizable?

a. Attention
b. Listening
c. Awareness

A

c. Awareness

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31
Q
  1. Protecting worker health, comfort, and well-being also results in improved task performance and a reduction in errors and accidents.

a. True
b. False
c. Both

A

a. True

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32
Q
  1. It applies to senses such as vision, hearing, balance and overhaul health issues.

a. Medical Science
b. Physical Science
c. Biological Science

A

a. Medical Science

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33
Q
  1. Short for normal or the way things are normally.

a. Norms
b. Fatigue
c. Pressure

A

a. Norms

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34
Q
  1. It is a mental, emotional or physical tension strain or distress

a. Stress
b. Norm
c. Complacency
d. Fatigue
e. Distraction

A

a. Stress

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35
Q
  1. Interdisciplinary scientific study of minds as information processors.

a. Computer Science
b. Medical Science
c. Cognitive Science

A

c. Cognitive Science

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36
Q
  1. Lack of working together to achieve a common goal.

a. Lack of Assertiveness
b. Lack of Awareness
c. Lack of Communication
d. Lack of Team Work
e. Lack of Knowledge

A

d. Lack of Team Work

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37
Q
  1. While performing maintenance on an aircraft may disrupt the procedure.

a. Pressure
b. Fatigue
c. Distraction

A

c. Distraction

38
Q
  1. It is the study of how people learn. The excellent training programs are often result of this action.

a. Educational Physiology
b. Educational Psychology
c. Anatomy

A

b. Educational Psychology

39
Q
  1. Is the ability to express your feelings, opinions, beliefs, and needs in a positive, productive manner?

a. Lack of Knowledge
b. Lack of Assertiveness
c. Lack of Resources

A

b. Lack of Assertiveness

40
Q
  1. Study how people learn and design the methods and materials used to educate people of all ages.

a. Clinical Psychology
b. Experimental Psychology
c. Educational Psychology

A

c. Educational Psychology

41
Q
  1. The primary cause of accidents is?

a. Climate factors
b. Machine factors
c. Human factors

A

c. Human factors

42
Q
  1. Weariness from labor, or exertion, nervous exhaustion, temporary loss of power and ability to respond.

a. Norms
b. Stress
c. Complacency
d. Distraction
e. Fatigue

A

e. Fatigue

43
Q
  1. Includes the study and application of psychology for the purpose of understanding.

a. Clinical Psychology
b. Experimental Psychology
c. Organizational Psychology

A

a. Clinical Psychology

44
Q
  1. What is a human factor in maintenance?

a. It is the chain in events to allow the accident to happen.
b. Are those conditions that affect a human in the aviation maintenance work environment
c. These are fatigues, poor communications, personal little problems, smelly fumes, loud noises, slippery floors and other which may contribute to incidents or accidents.
d. It is the relationship of the aircraft with the flight instructions and direction for safe operation.
e. None of the above

A

d. It is the relationship of the aircraft with the flight instructions and direction for safe operation.

45
Q
  1. It is the study that deals with your psychological composure. It can address topics such as, emotions, motivation, fears and other things.

a. Educational Psychology
b. Human Anatomy
c. Clinical Psychology

A

c.

46
Q
  1. It can distract, disturb the workplace, communication and camouflage warning sounds.

a. Norms
b. Machine
c. Noise

A

c.

47
Q
  1. Includes the study of a variety of basic behavioral processes:

a. Clinical Psychology
b. Experimental Psychology
c. Organizational Psychology

A

b.

48
Q
  1. A team differs from a ‘group’ in that a team is?

a. Have a larger number of people
b. Individually and collectively accountable
c. Is strongly dependent

A

b.

49
Q
  1. It is the term that encompassed all aspects of rest and readiness for work.

a. Alertness
b. Norms
c. Cooperation

A

a.

50
Q
  1. Is a human factor in aviation maintenance that typically develops over time?

a. Complacency
b. Fatigue
c. Distraction

A

a.

51
Q
  1. Anthropometrics is the study of?

a. Ancient cultural artifacts
b. Measurement of human physical attributes
c. How people behave in social settings

A

b.

52
Q
  1. It is self-satisfaction as accompanied by loss of awareness of the danger.

a. Norm
b. Stress
c. Complacency
d. Pressure
e. Fatigue

A

c.

53
Q
  1. Is the science and art of healing?

a. Computer Science
b. Medical Science
c. Cognitive Science

A

b.

54
Q
  1. ‘The effective use of all resources to include human and other aviation system resources’ is the definition of:

a. Human Resource Management (HRM)
b. Crew Resource Management (CRM)
c. Cockpit Conflict Resolution (CCR)

A

b.

55
Q
  1. Human Factors is best applied in?

a. Just-in-time
b. As a retrofit
c. Early and often

A

c.

56
Q
  1. Failure to recognize all the consequences of an action or lack of foresight is?

a. Lack of Knowledge
b. Lack of Awareness
c. Lack of Resources

A

b.

57
Q
  1. What are the three (3) medium of oral communication?

a. Mouth (Speak), ear (hear), and result (outcome)
b. Speaking (transmitting), Listening (receiving), Feedback (give and receive)
c. Language (sound), Audio (aural), and total (result)
d. Man to man, human to human, and man to machine
e. None of the above

A

b.

58
Q
  1. It is the study that deals with your Psychological composure. It can address topics such as emotions, motivations fears, and other things.

a. Educational Psychological
b. Medical Science
c. Clinic Psychology
d. Anthropometry
e. Psychology

A

c.

59
Q
  1. It applies to senses such as vision, hearing, balance, and overhaul health issues.

a. Clinical Psychology
b. Anthropometry
c. Cognitive Science
d. Medical Science
e. Doctor

A

d.

60
Q
  1. No orientation difference in technology when performing aircraft maintenance can result in a faulty repair that can have catastrophic results.

a. Lack of Knowledge
b. Lack of Teamwork
c. Lack of Assertiveness

A

a.

61
Q
  1. Study that is concerned with relations between people and work

a. Clinical Psychology
b. Experimental Psychology
c. Organizational Psychology

A

c.

62
Q
  1. It is the information received by the brain by way of concentrating on a particular event.
A

e. Attention

63
Q
  1. What is called an assembly of information in such a manner that the environment becomes recognizable? The input data is organized, interpreted and combined into information. Sight is good example.

a. Signal Input
b. Attention
c. Awareness
d. Selective
e. Decision Generator

A

c.

64
Q
  1. What is fear of enclosed spaces?

a. Claustrophobia
b. Circadian
c. Phobia
d. Distress
e. Acrophobia

A

a.

65
Q
  1. It is an important element of human factors. It is a complicated process that takes in our brain to be at attention and reaching a decision.

a. Alertness
b. Motivation
c. Noise
d. Situation Awareness
e. Situation Decision

A

d.

66
Q
  1. It is like an automatic time in the human brain.

a. Alarm clock
b. Circadian clock
c. Chicken clock

A

b.

67
Q
  1. The pressure of sound influences hearing. What is the pain threshold in decibel of a human being?

a. 100 db (A)
b. 120 db (A)
c. 140 db (A)
d. 150 db (A)

A

c.

68
Q
  1. Lack of clear direct statement and good active listening skills.

a. Lack of Knowledge
b. Lack of Communication
c. Lack of Assertiveness
d. Lack of Awareness
e. Lack of Team Work

A

b.

69
Q
  1. What are the five (5) human senses?

a. Sense of taste, pain, hearing, touch, vision
b. Sense of touch, hearing, love, sight, smell
c. Sense of smell, touch, sight, agony, hearing
d. Sense of taste, taste, touch, smell, happiness
e. Sense of sight, touch, taste, smell, hearing

A

e.

70
Q
  1. What is human factor in maintenance?

a. Safe Operation
b. Safety Procedures
c. Health
d. Ergonomics
e. Ease of Operation

A

a.

71
Q
  1. An informal work practices or unwritten rules that is acceptable to the group.

a. Complacency
b. Norm
c. Lack of Communication
d. Lack of Team work
e. Pressure

A

b. Norm

72
Q
  1. The study of theoretical foundations of information and computation and of practical techniques for their implementation and application in computer systems.

a. Computer Science
b. Medical Science
c. Cognitive Science

A

a.

73
Q
  1. Lack of experience of training for the task hand.

a. Lack of Knowledge
b. Lack of Assertiveness
c. Lack of Team Work
d. Lack of Communication
e. Lack of Awareness

A

a.

74
Q
  1. When crew members carry out a task incorrectly or do something that is not required.

a. Omission
b. Stress
c. Pressure
d. Norm
e. Commission

A

e.

75
Q
  1. Since we are all human, can anyone perform human factors?

a. True
b. False
c. Both

A

b.

76
Q
  1. Performing a task not authorized.

a. Extraneous
b. Omission
c. Commission
d. Distraction
e. Interruption

A

a.

77
Q
  1. The “SHEL” model is another human factors tool. The goal is to determine not only what the problem is, but also

a. Where and why it exists
b. How we prevent the problem
c. How many factors contribute to the error

A

a.

78
Q
  1. Most engine related incidents are due to?

a. Installing components incorrectly
b. Installing worn or old components
c. Installing dirty connectors

A

a.

79
Q
  1. What causes most aircraft accidents?

a. Misunderstanding between ATC and pilot on approach
b. Communications
c. Technical faults

A

b.

80
Q
  1. What is white finger?

a. A disorder of the finger which may occur through continuous use of pneumatic tools because of reduced blood flow
b. A reaction when the white blood cells die and contaminate
c. A skin disorder caused by extensive contact with oils and solvents

A

a.

81
Q
  1. According to Dr. James Reason there are two types of human failure which can occur, they are?

a. Proper and improper
b. Active and latent
c. Mental and physical

A

b.

82
Q
  1. All the following are consequences of human error, except?

a. Personal injury
b. Mental stressor
c. Catastrophic

A

b.

83
Q
  1. Professor James Reason explains that errors by aircraft mechanics fall into one of three categories. These categories are:

a. Slips, mistakes and violations
b. Technique, fatigue and distractions
c. Failure, fatigue, and distractions

A

a.

84
Q
  1. The positive aspects of human factor issues is referred to as?

a. Dirty Dozen
b. MEDA
c. Magnificent Seven

A

c.

85
Q
  1. The three types of human error are?

a. Omission, commission and extraneous
b. Active, latent and stressor
c. Mental, situational and psychological

A

a.

86
Q
  1. Many areas of aviation have shifted their focus from eliminating error to?

a. Reducing and containing error
b. Identifying and mitigating error
c. Preventing and managing error

A

c.

87
Q
  1. Accidents and engineering faults are?

a. Significant and increasing
b. Insignificant and increasing
c. Insignificant and decreasing

A

a.

88
Q
  1. What happened to contribute towards the incident in 1995 where a Boeing 737 lost oil pressure and had to divert?

a. The boroscope inspection had been inadequate
b. Both warning indications were faulty, due to crossed connections
c. The HP rotor drive covers of both engines had not been refitted after a boroscope inspection

A

c.

89
Q
  1. What is the most common cause of in-flight engine shutdown?

a. Complete installation
b. Foreign object damage
c. Incomplete installation

A

c.

90
Q
  1. The incident where a 737 lost oil from both engines is a direct result of?

a. Human error
b. Engine vibration
c. Poor design

A

a.

91
Q
  1. When we think of aviation safety in a contemporary way, human error is?

a. The intervention point
b. The starting point
c. The ending point

A

b.

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