recon Flashcards
A vendor developed a new payroll system for a local transit authority. Due to the system’s
complexity, the vendor will need to work with the transit authority for three months after system
implementation.
This will be documented in the:
A.
warranty.
B.
training plan.
C.
WBS.
D.
SLA
A:
A warranty is usually associated with equipment, materials, software, or supplies. It is a guarantee that the product will meet expectations and perform as stated. A warranty is typically in effect for a specified period of time and expires once the time period is reached.
A service level agreement (SLA) defines service level performance expectations among two or more parties. For example, the information technology department may have SLAs in place that outline how quickly they will respond to a critical service desk ticket.
A project manager is attempting to establish the proper sequencing and duration of project activities.
Which of the following would be the MOST beneficial?
A. Network diagram B. Ishikawa diagram C. WBS D. Gantt chart
D:
WBS is NOT necessarily sequential
Network diagram - sequencing
WBS - decomposition of tasks, planning
Gantt - scheduling, critical path, durations
A company has determined it does not have the in-house capability to perform a project and wants to procure third-party services.
Which of the following documents will the company MOST likely release FIRST?
A. RFO B. RFI C. RFP D. RFQ
B:
Starts with RFI (request for information) to narrow down who the best supplier is then leads to one of the two:
RFQ - request for quote of a specific amount of something, for example 100 feet of cable.
RFP - request for provision of a service package such as laptops and technical and repair support for them for x number of years.
After the RFQ or RFP is agreed upon, the end result is a procurement agreement or contract such as a FPC or T&M contract
The project manager was asked to provide recommendations for the removal of a vendor. A meeting was scheduled with the key stakeholders and the project sponsor to highlight the reasons for this recommendation.
Which of the following should the project manager bring to the meeting to support this recommendation? (Choose two.)
A. The issue log to show why the vendor should be replaced. B. The team action items to show why the vendor should be replaced. C. The scope statement to show why the vendor should be replaced. D. A procurement plan to show why the vendor should be replaced. E. A change management plan to have the vendor replaced.
A, E
Kim Heldman, CompTIA Project+ Study Guide, 2nd Edition, Sybex, Indianapolis, 2017, p. 291, p. 327
A project manager is creating the WBS.
In which of the following phases is the project?
A. Initiation B. Planning C. Execution D. Closing
B:
At the end of the planning phase the project manager creates the Work Breakdown Structure (WBS).
In the Initiation phase, the project is just starting, and the project manager is defining the scope and objectives of the project.
In the Execution phase, the project manager is carrying out the work defined in the project plan, including implementing the WBS.
In the Closing phase, the project manager is wrapping up the project, including completing any remaining work, conducting a final review, and closing out the project.
Which of the following is a characteristics of a matrix organization?
A. Authority lies solely with the project manager. B. Authority is directed by the project architect. C. Authority is shared between the project manager and project coordinator. D. Authority is shared between functional and project managers.
D:
CompTIA Project+ Study Guide, 2nd Edition, Sybex, Indianapolis, 2017, p. 56
A WBS is being developed for a project.
Which of the following would be BEST suited to contribute cost and time estimates for the project activities?
A. Project team members B. Project sponsor C. Project manager D. Project scheduler
A:
CompTIA Project+ Cert Guide: Exam PK0-004 (Pearson IT Certification, 2017) Project team members contribute project expertise and deliverables according to the project schedule. They provide estimations of task duration, costs, and dependencies.
The project sponsor (B) is responsible for providing overall support and funding for the project, but may not have the technical knowledge to provide cost and time estimates.
The project manager (C) is responsible for overall management of the project, but may not have the detailed technical knowledge to provide cost and time estimates.
The project scheduler (D) is responsible for creating and managing the project schedule, but will typically use the cost and time estimates provided by the project team members to develop the schedule.
A project manager is assigned to a project and has not had a handover meeting with the previous project manager. The new project manager is reviewing the percent of project completion, schedule progress, and budget constraints.
Which of the following documents should the project manager use to obtain this information?
A. Project schedule B. Balanced scorecard C. Issue log D. Status report
D:
Reference: Kim Heldman, CompTIA Project+ Study Guide, 2nd Edition, Sybex, Indianapolis, 2017, p. 328
A balanced score card is a strategic management tool used to measure the activities and processes a business uses to meet its strategic goals. It’s a way to determine whether the performance of the organization is measuring up to its goals. The balanced score card measures elements such as financial goals, business processes, innovation, the customer experience, and customer satisfaction. Typically, the balanced score card methodology focuses on strategic areas of the business and monitors a small number of important data elements. Balanced score card measures are usually communicated throughout the organization and, in my experience, are also tied to individual performance reviews.
A status report describes the progress of the project to date and usually includes information on scope, cost, and budget.
A stakeholder is unaware of a project’s status.
Which of the following documents should the project manager consult to ensure all stakeholders are notified of project changes? (Choose two.)
A. Status report B. Organizational chart C. RACI matrix D. Meeting minutes E. Communication plan
E, C
Communication plan defines stakeholder update frequency, quantity of info, etc.
RACI will say who needs updated on what.
The question is asking how they approach notification and not what info to give them. Not all stakeholders will want entire status report, or as little info as meeting minutes.
There are four parallel paths on a network diagram. The summary duration of each path is below:
A, C, G: 10 weeks -
A, B, F: 8 weeks -
D, E, H: 12 weeks -
D, B, F: 7 weeks -
Which of the following tasks are on the critical path?
A. A, C, G B. A, B, F C. D, E, H D. D, B, F
C
Reference: Kim Heldman, CompTIA Project+ Study Guide, 2nd Edition, Sybex, Indianapolis, 2017, p. 175
A vendor is unable to deliver an order by the specified date.
Which of the following should be the project manager’s NEXT steps? (Choose two.)
A. The project manager should notify the affected project team and, if necessary, adjust the schedule because the project could potentially encounter delays. B. The project manager should notify the project sponsor to update the schedule in the documentation because the project could potentially encounter delays. C. The project manager should adjust the schedule in the documentation and, if necessary, take steps to rush other areas of the schedule so the project will not encounter delays. D. The project manager should update the project management plan in the documentation to reflect the reason for the possible delay in the project timeline. E. The project manager should update the procurement plan and action items to reflect the possible delay in the project timeline.
B, E?
Resource changes can have many impacts including schedule delays, budget increases, and the introduction of new risks to the project. A key performance indicator (KPI) is a measurable value that shows whether the project is reaching its intended goals. KPIs should be measurable and applicable to the project. For example, perhaps you have KPIs regarding project costs, project management processes, vendor performance, and so on.
A change to any of the triple constraints (schedule, budget, or scope) is a communication trigger. Resource changes can have many impacts including schedule delays, budget increases, and the introduction of new risks to the project.
If a communication trigger occurs, you’ll need to inform the appropriate stakeholders or project team members and perhaps set up a meeting to discuss the implications.
A project manager received a change request, immediately documented the required changes, and evaluated the impact of and justification for the changes.
Which of the following should the project manager do NEXT?
A. Gain approval for the changes. B. Identify the approval authority. C. Implement the changes. D. Create an emergency change request.
B
Steps of the Change control process:
◾Identify and document.
◾Evaluate impact and justification.
> Regression plan (reverse changes)
◾Identify approval authority.
◾Obtain approval.
◾Implement change.
>Validate change/quality check (implement regerssion plan if needed)
>Update documents
>Communicate the change
A business has implemented a new online performance management tool that allows functional and project managers to rate employees online.
This action is known as which of the following?
A. Business process change B. Organizational change C. Internal reorganization D. Business continuity planning
A.
A project manager needs to track the actual and estimated start and finish dates of all WBS work packages.
Which of the following is a necessary step to record the actual durations?
A. Establish each WBS work package resource. B. Establish and set the baseline. C. Establish and set the quality gates. D. Establish the tollgates.
I think the answer might be C…
Answer : B
Reference: Kim Heldman, CompTIA Project+ Study Guide, 2nd Edition, Sybex, Indianapolis, 2017, p. 167
Which of the following describes how a project is related to a program?
A. A program is a combination of multiple projects. B. A program contains an element of the project. C. A program is a part of a project. D. A program uses half of the projectג€™s budget.
Answer : A
Reference: Kim Heldman, CompTIA Project+ Study Guide, 2nd Edition, Sybex, Indianapolis, 2017, p. 72
