Cisco troubleshooting process Flashcards
1
Q
1st step
A
Define the problem.
2
Q
2nd step
A
Gather detailed information.
3
Q
3rd step
A
Consider probable cause for the failure.
4
Q
4th step
A
Devise a plan to solve the problem.
5
Q
5th step
A
Implement the plan.
6
Q
6th step
A
Observe the results of the implementation.
7
Q
7th step
A
Repeat the process if the plan does not resolve the problem.
8
Q
8th step
A
Document findings
