Week 3 - Corporate Systems

Question 1

What is the main purpose of a Transaction Processing System? (TPS)

Answer 1

1. Process data that results from business transactions.

2. Update operational databases and produce business documents.

Question 2

Name two types of data processing

Answer 2

1. Batch Processing - Transactions data is accumulated over time and processed periodically, e.g. overnight
2. Real-time/Online Processing - processed immediately after a transaction occurs.

Question 3

Name three transactions that could occur in a business.

Answer 3

Sales, Purchases, Deposits, Withdrawals, Refunds, Credit Checks, Customer Billing, Inventory Changes.

Question 4

What are the five Core transaction processing systems?

Answer 4

1. Sales Order Processing - captures and processes customers orders.
2. Inventory Management - Processes data reflecting changes in inventory (stock and materials)
3. Purchase order processing - Captures and processes orders to suppliers.
4. Finance - Records amounts owed by customers and produces customer invoices.
5. Payroll - Records employees work and produces payslips.

Question 5

What is the goal of an Enterprise Resource planning system? (ERP)

Answer 5

Enable easy access to business data and to create efficient, streamlined work processes. Uses a single-relational database.

Question 6

What does an effective ERP give to a company?

Answer 6

A real-time integrated view of its core business processes, e.g. production, order processing, inventory management.

Question 7

What are the three phases of CRM in regards to a customer?

Answer 7

Acquisition, retention and extension

Question 8

How could the integration of both CRM and social media improve customer orientated processes?

Answer 8

1. Improved sales and market alignment.
2. Access to decision makers.
3. Shorter slaes cycles.
4. 360-degree view of the client.