3.1 Troubleshoot Common Windows OS Problems Flashcards
Common Symptoms - Blue screen of death (BSOD)
Bad hardware, driver, application, etc
Common Symptoms - Sluggish performance
Check task manager for real time view of CPU, Memory, etc
Common Symptoms - Boot problems
Cant find OS or missing OS, could be multiple partitions, check boot drives
Common Symptoms - Applications crashing
Applications stop working, check event log and reliability monitor
Common Symptoms - Low memory warnings
PC is running low on memory, increase memory storage, remove unneeded storage
Common Symptoms - USB controller resource warnings
UDB device use buffers (endpoints), if you exceed endpoints on PC it will not run
Common Symptoms - System instability
Unstable system errors, broad & challenging to troubleshoot, perform full diagnostics to check everything
Common Symptoms - Slow profile load
Latency in network to domain controller
Common Symptoms - Time drift
Clock is off, enable automatic date & time
Common Troubleshooting Steps - Reboot
Turn off & back on again, often resolves the issues
Common Troubleshooting Steps - Restart services
Applications that run behind the scene
Common Troubleshooting Steps - Uninstall/reinstall/update applications
Fix application issues
Common Troubleshooting Steps - Add resources
Add or replace hardware
Common Troubleshooting Steps - Verify requirements
Verify minimum requirements for a specific application
Common Troubleshooting Steps - System file check
Verify the integrity of the OS
