Microsoft 365 Subscription Flashcards
Centralized web-based platform for managing all 365 services.
Microsoft 365 Admin Center
Planning materials and dedicated Microsoft Project Managers to help you find answers.
FastTrack
Assistance Bot in the 365 Admin Center
Support Assistant
Level of support best suited for large and global enterprises with critical dependence on Microsoft products.
Premier Support
Delegate access to 365 products through the Microsoft 365 Admin Center
License Management
Review subscriptions to 365 products through the Microsoft 365 Admin Center.
Billing Management
Features of ____________ in Microsoft 365 Admin Center
- Number of licenses and allocation
- Charges on account
- Payment Methods
- Available subscriptions
- Notifications
Billing (5)
Level of support for enterprises with dependencies on Microsoft products with assigned technical account managers.
Premier Support
Level of support provided through a CSP and escalated to Microsoft as needed.
Cloud Service Provider Tier 1 Support
Type of support available for only some 365 components.
Telephone Support
Website provided by Microsoft and dedicated to connecting and collaborating between Microsoft customers
Microsoft 365 Tech Community
Website provided by Microsoft and dedicated to providing public questions and answers between community members and Microsoft
Microsoft 365 Support Forums
An official support request made to Microsoft Support via telephone, chat, or email.
Service Request
Support AI available through the 365 Admin Center that provides support resources before opening a Service Request.
O365 Assistant
