Objective 1 Flashcards
A ____________ is an organization where digital technology enables them to do business significantly differently, or to do significantly different business.
Digital Organization
_____________ is the application of digital technology for significant business enablement, where speed is crucial.
High Velocity IT
___________ is the use of digital technology to enable significant improvement in the realization of an organization’s objectives that could not have been feasibly achieved by non digital means.
Digital Transformation
Significant enabler for internal processes and a strategic part of business model
Digital Technology
Becoming ‘_______’ is part of an organization’s culture
digital first
Where business and IT are regarded as separate organizational functions, “____________” can be used to denote major change to improve how IT services are provided
IT transformation
If IT is not separate from the business, then there is no clear distinction between _______ transformation and _____ transformation
Digital, IT
A ______ is a configuration of an organization’s resources designed to offer value for a
consumer
Product
_______________ is technology that digitizes something or processes digital data
Digital Technology
Digital technology includes ___ and ___
IT, OT
Provides users with information
Information Technology
Detects or changes the state of physical devices
Operational Technology
Transformation involves ____ and ____
Costs and Risks
Transformation is appropriate when ____ is available
funding
Transformation is appropriate when there is a clear ____
ROI
Transformation is appropriate when it fits the organization’s ____ _____
Risk Appetite
Transformation is appropriate when it fits the organization’s ___________
Culture
What are the 5 objectives associated with digital products?
Valuable Investments Fast Development Resilient operations Co-created value Assured conformance
What is Nature, speed and dynamics of change?
Volatility
What is the lack of predictability, prospects of surprise?
Uncertainty
What is Many forces, confounding issues, no cause/effect chain?
Complexity
What is Haziness of reality, easy to misread, mixed meanings?
Ambiguity
What are the 5 steps of a digital product lifecyle
Explore Onboard Co-create Offboard Retired
What behavior of high velocity IT does this describe?
Favor experimentation and don’t be afraid to fail safely
Deal with uncertainty
What behavior of high velocity IT does this describe?
▪ Respect professional skills and trust people to make decisions
▪ Be considerate to fellow human beings
▪ Provide honest, but considerate, feedback
▪ Share knowledge
Trust and be trusted
What behavior of high velocity IT does this describe?
▪ Often a step change, maybe even a leap of faith
▪ Achieve higher velocity AND improve quality
▪ Involves time and effort
▪ May be seen as too risky, depending on organization culture
Commit to higher performance
What behavior of high velocity IT does this describe?
▪ Help somebody solve their problems and become what they want to
▪ Recognizes how customers feel
Help get customers’ jobs done
What behavior of high velocity IT does this describe?
▪ The root cause of everything is ignorance
▪ Data driven experiments challenge and improve hypotheses
▪ Short feedback loops are key to learning
Improve by being inquisitive
____ is a system of principles which defines what is good for individuals and society
Ethics
______ is a climate in which people are comfortable being (and expressing) themselves
Safety culture
______ is characterized as a work environment where trust, respect, curiosity, inquiry,
playfulness and intensity all co-exist to support learning and discovery
Lean Culture
Which key ingredient to a lean culture is:
Assured reliance on the character, ability, strength, or truth of someone or
something (team, work process, etc.)
Trust
Which key ingredient to a lean culture is:
Giving particular attention, consideration, special regard and esteem to another
Respect
Which key ingredient to a lean culture is:
Relentless desire to know how and why things work, what makes things work
better, and what better looks like
Curiosity
Which key ingredient to a lean culture is:
Systematic search for the facts about the nature of things: their origins, their
causes, their interdependencies, their lifecycles, their nature
Inquiry
Which key ingredient to a lean culture is:
Fresh fun way of viewing ideas and their relationship to other ideas while
simultaneously maintaining serious focus and whimsical silliness
Palyfullness
Which key ingredient to a lean culture is:
Deep focus on the topic at hand and the persistence not to become distracted or
lose the path
Intensity
________ is a pattern for scientific thinking and routines for practice and coaching
Toyota Kata
What is the first step of Toyota Kata?
Get the direction or challenge (What are we trying to achieve)
What is the second step of Toyota Kata?
Grasp the current condition ( Where are we now?)
What is the third step of Toyota Kata?
Establish your next target condition
What is the forth step of Toyota Kata?
Experiments, obtacles
Which HVIT approach helps to improve throughput and reduce waste?
Lean
Which HVIT approach Adds close and iterative collaboration with users?
Agile
Which HVIT approach is achieved through DevSecOp,SRE?
Resilience
Which HVIT approach makes use of CI/CD techniques?
Continous
__________ is a mental model of economic exchange in which stakeholders co-create value by applying their competences and other resources.
Service-dominant logic
_________ refers to the cognitive and practical processes by which design concepts are
developed
Design Thinking
________ _______ is a systems thinking approach based on the recognition and understanding of the various levels of complexity inherent in systems and the context in which they operate
Complexity thinking
_______ is a sense-making framework to deal with complexity
Cynefin
_______ is a Complex adaptive systems that increase in capability, resilience, or robustness, as a result
of stress or failure
Antifragility
______ involve identifying and justifying digital investments that would contribute significantly to the business strategy
Valuable Investments
________ is necessary to co-create value while minimizing costs and risks that arise from
unfulfilled demand and from idle capacity
Prioritization
_______ prioritizes work by estimating the cost of delaying a new or improved service
offering
Cost of Delay
_______ prioritizes work by assessing each product and deciding which of the three investment strategies best applies to it
Buy/Hold/Sell
What prioritization method prioritizes everything from 1 to n
Stacked Rankings
What prioritization method prioritizes things based on the degree to which it will satisfy customers
Kano