3. Quality Flashcards
1
Q
why is quality important to a business?
A
if quality is to up ti standard, then demand for the product will fall and so will profits
2
Q
what are the benefits of quality?
A
-it increases customer satisfaction
-it improves the reputation of the business increasing customer loyalty
-retailers will be happy to stock a good quality product
-increases sales and profit
-it generates fewer complaints or returns as customers will benefit from quality services and products
3
Q
what are the three main areas relating to quality in production?
A
-supplies necessary for production (raw materials)
–the production process itself
-customer services
