Lesson 5: Support Project Team Performance Flashcards
Which of the following represents a risk?
a. We have determined that our schedule is not going to meet the required deadline.
b. Due to a higher inflation rate, it is possible that future commodity prices will be 3 to 7% higher over the next 2 years, thus increasing the cost of the project.
c. There are not enough resources to complete the work on time.
d. The change in the prime rate has caused our funding source to be unable to provide the money we need in the upcoming project phase.
b. Due to a higher inflation rate, it is possible that future commodity prices will be 3 to 7% higher over the next 2 years, thus increasing the cost of the project.
Which conflict management approach is best suited for a situation where both parties refuse to give in on their position?
a. Compromise/reconcile
b. Accommodate/smooth
c. Withdraw/avoid
d. Force/direct
a. Compromise/reconcile
Which is true about conflict in projects?
a. Too much conflict reflects poorly on the team.
b. Too much conflict reflects poorly on the project manager.
c. Conflict is inevitable.
d. Conflict is to be addressed only when it disrupts the project.
c. Conflict is inevitable.
The product owner is unavailable to decide about a product feature. What is this considered?
a. Work request
b. Impediment
c. Backlog refinement
d. Priority
b. Impediment
Which of the following is a technique used by project teams to bring everyone together on a set reoccurring basis to share what may be blocking or impeding their work or plans?
a. Daily standup meeting
b. Iteration review
c. Retrospective
d. Project kickoff
a. Daily standup meeting
Which of the following is the best example of a blocker?
a. The team cannot decide when to schedule the next iteration review.
b. The demonstration is not ready for the iteration review.
c. Clearance from another team to use content for the demo won’t be ready within the current iteration.
d. The demonstration fails in front of the product owner during the iteration review.
c. Clearance from another team to use content for the demo won’t be ready within the current iteration.
While you are working on a SWOT analysis for a risk response, a team member asks you to show them how it’s done. Which type of coaching is this?
a. Informal
b. Formal
c. Scheduled
d. Timeboxed
a. Informal
A team member asks you if they could lead an estimating meeting. Which skill will you be coaching the team member?
a. Servant
b. Facilitating a meeting
c. Emotional
d. Leadership
b. Facilitating a meeting
A product owner is unsure about how to participate in an iteration review session. What should the project manager do?
a. Remove the product owner from the session.
b. Request the product owner to remain quiet and observe.
c. Point the product owner to a website about iteration reviews.
d. Coach the product owner on how to contribute in the meeting.
d. Coach the product owner on how to contribute in the meeting.
A company was hiring for certain positions. For one position, they were asking for people with skills such as leadership, team building, motivation, conflict management, influencing, negotiating, and several others. This position would require the individual to lead efforts to satisfy specific objectives and complete them in a timely manner within budget constraints. What job position are they trying to fill and what type of skills were they looking for?
a. Head of the PMO, communication skills
b. Project manager, management skills
c. Project manager, interpersonal skills
d. Program manager, business skills
c. Project manager, interpersonal skills
A stakeholder is conversing with you regarding a potential change to a specification. Which best exemplifies active listening by you?
a. Staring intently into their eyes
b. Paying close attention to the behaviors of the other stakeholders
c. Asking relevant follow-up questions
d. Correcting the stakeholder as soon as you can
c. Asking relevant follow-up questions
During a meeting, you pay close attention to the emotions of yourself and others as the discussion gets heated. Which interpersonal skill are you leveraging?
a. Emotional intelligence
b. Meeting management
c. Leadership
d. Influencing
a. Emotional intelligence
What is the aim of a retrospective?
a. To blamestorm problems
b. To identify who is not helping out on the team
c. To look back at all the work that was not completed
d. To identify what went well and what can be improved
d. To identify what went well and what can be improved
Which two of the following are types of project metrics that may be appropriate for a given project? (Choose two)
a. Percentage of work completed
b. Defects
c. Subcontractor approvals
d. Process compliance
a. Percentage of work completed
b. Defects
Which two of the following are objectives for running a retrospective? (Choose two)
a. Provide the stakeholders access to the team
b. Generate insights
c. Agree to one to two experiments to try to improve team performance
d. Get feedback on the product
b. Generate insights
c. Agree to one to two experiments to try to improve team performance
