QUALITY MANAGEMENT

Question 1

refers specifically to the activities directed toward monitoring the individual elements of care

Answer 1

QC (Quality Control)

Question 2

a program in which the overall activities conducted by the institution are directed toward assuring the quality of the products and services provided

Answer 2

QA (Quality Assurance)

Question 3

defined as “coordinated activities to direct and control an organization with regard to quality”

Answer 3

Quality Management System

Question 4

• A quality management program that includes each component (customer, producer and
  supplier) in the creation process
• Systems approach that focuses on teams, processes, statistics, and delivery of
  services/products that meet or exceed customer expectations

Answer 4

Total Quality Management (TQM)

Question 5

A quality management program that focuses on the success of the organization in designing
and achieving its set goals and objectives

Answer 5

Quality Assessment and Improvement (QA&I)

Question 6

• Relies heavily on quantitative statistical methods that focus on
  the final product as defined by the standards set by the producer
• Is a system of ensuring accuracy and precision in the laboratory
  by including quality control reagents in every series of
  measurements

Answer 6

QC

Question 7

• Is a process of ensuring that analytical results are correct by
  testing known samples that resembles patient sample
• It involves the process of monitoring the characteristics of
  analytical processes that detects analytical errors during testing,
  and ultimately prevent the reporting of inaccurate patient test
  results

Answer 7

QC

Question 8

• A program in which the overall activities conducted by the institution are directed toward assuring
  the quality of the products and services provided
• Focused on recipient (patient) and monitoring of outcomes or indicators of care

Answer 8

QA