Business Intelligence & Performance Dashboards

Question 1

Business intelligence

Answer 1

A process of collecting organizational data and converting it into information then knowledge to support more fact-based decision making for an organization.
Used for collecting, integrating and cleaning data.

Question 2

Dashboard:

Answer 2

A lens for viewing and interacting with performance data.
Dashboards must have depth -> encourage users to take action

Question 3

Why Performance dashboards

Answer 3

To bridge the gap between strategy and execution (exists between executives and managers/staff)

They are a way to focus efforts of all personnel in the same direction (a common goal)

Question 4

Dashboards as a focus on strategy

Answer 4

• employees focus on what is measured.
• be clear about what will be measured = organizational focus
• choose most important KPIs (6 is enough)

Question 5

Business performance management

Answer 5

Concerned with improving what really drives business value.

Question 6

BPM framework

Answer 6

Strategise
Plan
Monitor
Act/Adjust

Question 7

VMOSA

Answer 7

Vision
Mission
Objectives
Strategy
Action plan