KK6: efficiency and effectiveness:QUALITY

Question 1

Quality control 

Answer 1

involves inspecting
a product at various
stages of the production
process, to ensure it meets
designated standards, and
discarding those that are
unsatisfactory.

Question 2

Quality assurance 

Answer 2

involves a business
achieving a certified
standard of quality in
its production after an
independent body assesses
its operations system.

Question 3

Total Quality
Management (TQM) 

Answer 3

is a holistic approach
whereby all employees are
committed to continuously
improving the business’s
operations system to
enhance quality
for customers.