Chapter 9

Question 1

What is administrative management also referred to as?

Answer 1

Information Management.

Question 2

What is administrative management usually responsible for?

Answer 2

Effective Communication.
Office Layout.
Office Equipment.
Office Procedures.
System Analysis.
Form Analysis.
Staff Relations

Question 3

What is associated with Administrative Management?

Answer 3

Information and the management of Information.

Question 4

What are the outcomes of managing information effectively and strategically?

Answer 4

Reduced Costs.
Reduced Risk.
Creates New Value Through Information-Based products and services.

Question 5

What is the administrative Function responsible for?

Answer 5

Collecting, Processing, Storing and distributing information to decision makes and managers in an organization, for them to execute their tasks.

Question 6

What is data?

Answer 6

Raw Facts that cannot be used in decision making.

Question 7

What is information?

Answer 7

Processed data that can be used to solve specific tasks.

Question 8

What is the difference between data and information?

Answer 8

Data is used by machines and is useless unless processed into information.

Information is useful and is used by managers to make decisions.

Question 9

What is Information Systems?

Answer 9

It is an organized collection of people, procedures and resources that collect, transform and distribute information in an organization.

Question 10

What are the different forms of Information Systems?

Answer 10

Manual(paper & pencil)
Informal(oral)
Computer Based(IT)

Question 11

What is the role of the administrative function in an organization?

Answer 11

It renders a service and it provides a specialized support to individuals and other organizational functions.

Question 12

What role does the Administrative function not play?

Answer 12

It does not generate an income for the business on it’s own.

Question 13

What are some factors to consider when managing the staffing of the administrative function?

Answer 13

The size of the organization.
The type of Industry.
Policy of Top Management.
Use of Consultants.

Question 14

What is the role of an Administrative Manager?

Answer 14

They manage activities that relate to information.
They combine resources to achieve organizational goals.
They manage the administrative function.

Question 15

What are some administrative objectives?

Answer 15

Developing lines of communication
Providing effective information management.
Maintaining qualitative and quantitative standards.

Question 16

What is the primary objective of administrative management?

Answer 16

To present relevant information at the right time and in the right format.

Question 17

How do the administrative management plan on achieving their primary objective?

Answer 17

Capture data using a specific medium and process.
Store and back up source documents and data effectively.
Identify and use appropriate aids for information administration.
Provide decision-makers with information through suitable mediums (e.g., paper, digital, phone, fax).

Question 18

What are some job duties needed by an administrative manager?

Answer 18

Telecommunications.
Filing and retrieval.
Coordinating departments
Managing operations

Question 19

What are some knowledge, skills & abilities needed by an administrative manager?

Answer 19

Human skills.
Conceptual skills.
Relationship Management.
Communication.

Question 20

What are the external Information needs of an Organization?

Answer 20

government requiring information on health and safety issues.
Suppliers requiring information about future order quantities.
Other External entity requiring information.

Question 20

What are the external Information needs of an Organization?

Answer 20

government requiring information on health and safety issues.
Suppliers requiring information about future order quantities.
Other External entity requiring information.

Question 21

What are the external Information needs of an Organization?

Answer 21

government requiring information on health and safety issues.
Suppliers requiring information about future order quantities.
Other External entity requiring information.

Question 22

What are the internal Information needs of an Organization?

Answer 22

Information to satisfy an organization’s needs.
Information to analyze for decision making.

Question 23

What are the requirements for useful information?

Answer 23

Accurate.
Relevant.
Timely.
Reliable.
Complete.

Question 24

What is the purpose of the administrative manager of the future?

Answer 24

To process information and communicate it to stakeholders.