Terminals

Question 1

Name all the Trading Platforms and apps available for Exness clients? (From Metaquotes Co. and Exness)

Terminals - General

Answer 1

MT4/MT5 Desktop/Web Terminal/Mobile App.
MT4 Multiterminal Desktop.
Exness Web terminal.
Exness Trade App.
Exness Social Trading App.
Exness Investor App.

Question 2

Which group of symbols is not available for trading? How would these symbols be displayed on the Market Watch?

Terminals - General

Answer 2

The group Forex_Indicator is not available for trading. The symbols will be greyed out on the Market Watch.

Question 3

Why do we have more symbols in MT4/MT5 compared to Exness website (Instrument pages)? What is the purpose of having these instruments in platforms?

Terminals - General

Answer 3

Because in Exness Website we only show the symbols that are available for trading. The purpose of the instruments in MT4 and MT5 is for the traders to see the exchange rate and use it as a reference.

Question 4

What information can be found in the Desktop MT4/MT5 Journal Tab?

Terminals - General

Answer 4

All the actions made on a particular device for the current session.

Question 5

What is an EA and Script? Are there any differences between them?

EAs, Indicators and Scripts

Answer 5

Expert Advisors and Scripts are programs used for automating trading processes to perform technical analysis of price data and manage trading activities. Scripts are intended for single actions, while EAs can automate several trading processes.

Question 6

What is an Indicator?

EAs, Indicators and Scripts

Answer 6

Indicators are tools that help a trader to analyze market movement in the past and to predict market state in the future with high probability.

Question 7

On which platform is client unable to use indicators?

EAs, Indicators and Scripts

Answer 7

On the Multiterminal platform.

Question 8

On which platforms can clients install additional Indicators?

EAs, Indicators and Scripts

Answer 8

On the MT4 and MT5 desktop platforms.

Question 9

On which platforms can clients use EAs/Scripts?

EAs, Indicators and Scripts

Answer 9

Only on MT4 and MT5 desktop platforms.

Question 10

What is it, and what is the reason to archive the orders?

Archived Orders

Answer 10

Archived orders summarizes the results of all transactions deleted from the MT4 history. This is done to speed up data processing on the server side.

Question 11

When are the orders archived in both MT4 and MT5? Is it the same for all types of accounts? If not please specify.

Archived Orders

Answer 11

In MT4: For Standard cent accounts orders 7 days old may be archived. For the rest of the MT4 accounts orders 14 days old may be archived. In MT5 orders are not archived.

Question 12

Identify three reasons for an Invalid Account error.

Terminal Errors

Answer 12

Wrong server has been chosen.
Wrong account number has been entered.
Wrong account password has been entered.

Question 13

Identify a reason for an Invalid SL/TP error.

Terminal Errors

Answer 13

Pending order type is chosen wrongly.
Stop loss or take profit is on the wrong side.

Question 14

Identify a reason for a Not Enough Money error.

Terminal Errors

Answer 14

Client does not have sufficient funds to cover the margin to open a new order.

Question 15

Identify three reasons for a No Connection error.

Terminal Errors

Answer 15

There are problems with internet connection at client’s end.
Antivirus blocks traffic.
Firewall blocks traffic.

Question 16

Identify three reasons for an Authorization Failed error.

Terminal Errors

Answer 16

Wrong server has been chosen.
Wrong account number has been entered.
Wrong account password has been entered.

Question 17

Show on which page the client can see what devices can be used as Trading Terminals from our website.

Practical - Terminals

Answer 17

Trading tab -> Click on any platform and read the specifications -> They have different tabs for each platform

Question 18

Show how to change a Trading Account password.

Practical - Terminals

Answer 18

Log in to your PA -> Identify the account you want to change the password to -> Click on the 3 doted menu -> “Change Trading password” -> Set Password -> “Change Password”

Question 19

Show where the server of a Trading Account can be found, then login to the MT5 desktop terminal by selecting the correct server.

Practical - Terminals

Answer 19

Log in to your PA -> Identify the account you want to see the server info from -> Click on the 3 doted menu -> “Account Information” -> The server will show in there.
Open MT5 desktop -> “File” -> “Open an account” -> Choose Exness -> “Next” -> “Connect with an existing account” -> Select the right server and type in the login details -> You are connected.

Question 20

Find AUDUSD.

Practical - Terminals

Answer 20

Go to the “Market Watch” -> Type AUDUSD next to the + icon. You may also go to “view” -> “symbols” -> look for Forex group on the tree or directly AUDUSD in the search bar.

Question 21

Add MACD to the Chart.

Practical - Terminals

Answer 21

On the “navigator” window -> Expand “Indicators” -> Expand “Oscilators” -> Hold click “MACD” drag and drop on the chart view.

Question 22

Where can clients see Open and Pending Orders in the terminal?

Practical - Terminals

Answer 22

The can go on the “Trade” tab at the bottom, the pending orders will show below the grey line with balance and equity, and the open orders will show above that grey line.

Question 23

Show how to partially close an order on MT4/5 and Exness Terminal (PC).

Practical - Terminals

Answer 23

MT4/MT5: Got to “trade” tab at the bottom -> double click on the order you want to partially close -> Modify the “Volume” you want to close -> Click on “Close…” button.
Exness Terminal: Look for the orders in the order view below -> Click on the pencil icon -> switch to the close tab -> adjust the volume you wish to close -> Click “Close order.”

Question 24

How can clients find Log Files in the MT4/MT5 Terminal?

Practical - Terminals

Answer 24

Go to “File” -> “Open data folder” -> Check the “logs” folder.

Question 25

Show where clients can see Orders that have already been archived.

Practical - Terminals

Answer 25

Log into PA -> click on “Performance” tab -> “History of orders” -> select the trading account you want to check.

Question 26

Which platform supports trading on XRPUSD?
Show where clients can find this information.

Practical - Terminals

Answer 26

Go to our website -> then “Help” -> It will open the Help Center -> Search for the symbol -> Click on “Trading on Cryptocurrencies” -> Go to the section on XRPUSD by scrolling or clicking on the link at the beginning -> check the “Trading Terminals” details.