QUEST

Question 1

What are the 7 core quality indicators identified by QUEST?

Answer 1

1. Availability of competent OTs
2. Long term supply of resources
3. Ability to access service
4. Optimal use of resources
5. Success in obtaining OT goals
6. Satisfaction throughout service delivery
7. Incidents resulting in harm

Question 2

To be used for a particular occupational therapy service, core indicators must be defined to be SMART:

Answer 2

Specific
Measurable
Agreed upon
Relevant
Timely

Question 3

What is the 2-step process used for each core indicator?

Answer 3

1. Determine quality expectations for the service in relation to the areas measured by the core indicator.
2. Consider the quality measurement question and sample SMART indicators provided for the core indicator.