Managing and implementing change (5%)

Question 1

POPIT

Answer 1

People
Organisation
Processes
Information
Technology

Question 2

Why is POPIT useful?

Answer 2

holistic approach that ensures all improvement areas are
covered. Help to understand the problems moving from as is to to be

Question 3

Implementing business change

Answer 3

Direct changeover ‘big bang’
Parallel running
Pilot
Phased

Question 4

Direct changeover

Answer 4

The most disruptive approach to business change
The old processes and IT are removed and replaced by the new ones

Less expensive but high risk/reputational damage

Question 5

Parallel running

Answer 5

new processes and IT are introduced and run in parallel with the old

Less risk/allow for data comparisons but expensive and users may not let go of the old

Question 6

Pilot

Answer 6

A particular part of the business is chosen to test out the new processes and IT
before widespread implementation

Less risk/system can be tuned by operational use/less costly to sort out problems in contained environment but area may not represent whole organisation / may undermine confidence

Question 7

Phased

Answer 7

New processes and systems deployed in increments
Next increment only deployed after the previous one proven