MANAGEMENT BOH exam review Flashcards
EFFECTIVE COMMUNICATION
(ability to communicate well)
feels: clear and elaborate expressing
looks: emails or convo
sounds: pronunciation
consequences: miscommunication or poor productivity
prevent/resolve: active listening or constructive feedback
CONFLICT MANAGEMENT
(disagreement on substantive and emotional issues)***
feels: lack of understanding and empathy
looks: lack of respect, arguments, closed bl
sounds: harsh words, raised voices
consequences: burden groups
prevent/resolve: offering more resources, changing policies, appealing to subordinate goals
CHANGE LEADERSHIP***
(approaching change with positivity)
feels: action, change, and innovation.
looks: action and responsibility.
sounds: encouragement, communication, initiative.
consequences: work overload, resistance, loss of control, fear of unknown
prevent/resolve: provide reassurance, clarity, smooth transition, make the change easy to understand
DECISION-MAKING & PROBLEM SOLVING
(assessing options and considering alternatives)
feels: stress, uncertainty, responsibility.
looks: making choices, evaluating alternatives, weighing risks and benefits.
sounds: discussion, debates, questions, opinions.
consequences: conflicts, missed opportunities
prevent/resolve: feedback, encourage diverse opinions, supportive env.
ORGANIZATIONAL CHANGE & DIVERSITY
(operate with inclusivity and respect)
feels: stress, work-life bal, acceptance & inclusion.
looks: variety of people, people interacting w/ each other
sounds: mixing opinions, or traditional harsh expectations
consequences: glass ceiling, lowered performance
prevent/resolve: set clear goals, promote diversity
INFLUENCING INDIVIDUAL BEHAVIOUR
(how someone reacts to their situation/env)
feels: stress, lack of comfortable, determination -
looks: adapting, influence, skill sets coming to light from pressure
sounds: conflict, taking action
consequences: bullying, gossiping, decreased productivity
prevent/resolve: assigning clear tasks, working together
