chapter 9 - Designing, Implementing, and Evaluating Career Development Programs and Services

Question 1

what are 3 reasons for having a planned program

Answer 1

it is not possible to serve everyone one on one, so this helps address multiple people at once

it is cost effective

systematic approach to improve the quality of service delivery.

Question 2

what are the 4 roles of a counselor when it comes to program planning

Answer 2

advocacy (helping others see the importance of planning)

coordination - working with other professionals for case management

participation - deliver services

design and development - designing services and developing current services in order to increase effectiveness

Question 3

what are the 10 steps to program planning

Answer 3

1- define target population

2- determine needs of population

3- create measurable objectives to meet those needs.

4- determine how to deliver the service

5- identify content of service

6- determine cost of program

7- promote the services

8- deliver the program

9- evaluate the program

10- revise the program

Question 4

how does one do step 1 - find a target population

Answer 4

identity the demographics of the poulation you want want to have a planned program for

Question 5

how do you determine the needs of the target population x6

Answer 5

look at current research, make a focus group, consult with professionals regarding the population in question, speak to members of population to find out their needs, review national/international/state guidelines, review theories.

Question 6

how does step 3 occur regarding making measurable objectives to meet the needs of a population with a planned program

Answer 6

find an objective - clear outcome and how one would measure that outcome being achieved.

having a measurable objective helps focus the session and allow for content evaluation

Question 7

how does someone do step 4 - determining how to deliver career planning program services x5

Answer 7

offer career planning units/classes/workshops

virtual/real career center

web based career planning systme

give self-help materials

offer counseling

Question 8

how do you do step 5 - determining the content of the program

Answer 8

the content of the program grows from the objectives we previously established. So, we break down that objective into parts/units and then decide how long it would take to accomplish this part of the objective, what resources can be used to do as such or what resources needed to be received, make sure the person that delivers the content is qualified

Question 9

how do you do step 6 - determining the cost of the program x5

Answer 9

calculate staff time for building the program and delivering it

price of software needed

equipment/materials

duplication costs

facilities needed to house the program (Servers and career centers)

Question 10

how do you do step 7 - promote the program x5

Answer 10

seek advisory committee to help

talk to supervisors so there is admin support

promote to target audience

start with a pilot test

inform stakeholders

Question 11

how do you do step 9 - evaluate the program

Answer 11

identify if outcomes were evident from the objective

look for ways to improve the program

look into how to inform stakeholders and admin/supervisors

Question 12

what are 5 ways to evaluate a program

Answer 12

questionnaires

exit interviews

pre/post test

experimental designs (experimental and control groups)

cost benefit analysis

Question 13

what are the 2 types of evaluations

Answer 13

formative and summative

Question 14

define a formative evaluation

Answer 14

done so to improve a current program

Question 15

define summative evaluation

Answer 15

determine whether to retain a program or not

Question 16

what are the 6 steps when thinking about doing an evaluation of a program

Answer 16

determine summative or formative

identify what needs to be measured

find data sources of what needs to be measured

determine how and when to collect said data

determine how it will be evaluated

determine who will have access to the results of the evaluation

Question 17

define stakeholder

Answer 17

any person or entity who is affected by a program of services.

Question 18

what are the 2 types of data

Answer 18

qualitative and quantitative

Question 19

define qualitative data

Answer 19

measures the perceived value of the services and the extent to which measurable objectives have been reached in ways other than numbers. (uses words, not numbers - like a Likert scale)

Question 20

define quantitative data

Answer 20

collects and reports numbers (standard devitation, coefficients, Cronbach’s alpha, P-test, T-test, etc.)

Question 21

what are the benchmarks of an evaluation (comparison to a desired standard) x5

Answer 21

goals of client

measurable objectives

natioanl career development guidelines

state/national/international guidelines

theory (how does the theory evaluate the effectiveness of something)

Question 22

what are the 5 pros of doing an evaluation of a program

Answer 22

To determine if services met the needs of the participants
To improve the services
To provide feedback to stakeholders
To show accountability
To determine if outcomes were worth the expenditures

Question 23

what are the barriers to having evaluations done x4

Answer 23

staff fears negative results and the consequences that may occur

alot of services are not evaluated due to being non-systematic

many think their work cannot be evaluated

evaluation is very time consuming, so it is given a low priority