Chapter 13: Internal communication Flashcards
1
Q
Value of IC?
A
- legal compliance
- making people want to stay
- supporting collaboration
- helping people do the right thing
- creating advocates
- supporting major change
2
Q
How to satisfy employees with IC?
A
- Knowing what is expected of me at work
- Receiving recognition
- having your opinions taken seriously
- Understanding the overall mission well enough to see your job is important
- having regular opportunities to discuss progress
3
Q
Setting (SMART) IC objective are:
A
- do (hand)
- believe (heart)
- know (head)
4
Q
4 steps to succesfull plan IC:
A
- Strategy development
- Leadership support
- Communication tools
- performance measurement
5
Q
Evaluating IC:
A
- inputs
- satisfaction
- outputs
- out-takes
- outcomes
