Phlebotomy 2

Question 1

all activities and programs put in place to guarantee excellence of patient care

Answer 1

quality assurance (QA)

Question 2

degree of excellence

Answer 2

quality

Question 3

system to improve quality by monitoring and analyzing all processes & identifying those that need improvement

Answer 3

continuous quality improvement (CQI)

Question 4

independent non-profit organization that establishes standards for hospital operations & other healthcare facilities & services

Answer 4

The Joint Commission (TJC)

Question 5

help HCOs prioritize & focus corrective actions by providing visual representation of survey results and identifying/communicating risk levels caused by the deficiencies found

Answer 5

survey analysis for evaluating risk (SAFER)

Question 6

an unfavorable event that is unexpected and results in death or serious physiological or psychological injury

Answer 6

sentinel event (SE)

Question 7

method for TJC to promote/enforce major changes related to patient safety

Answer 7

National Patient Safety Goals (NPSGs)

Question 8

non-profit organization that works with countries, regions, organizations & individuals to build safety into every care system

Answer 8

Institute for Healthcare Improvement (IHI)

Question 9

the use of checks & controls to assure quality by identifying & correcting problems that may effect patient results

Answer 9

quality control (QC)

Question 10

provides technical and scientific advice and guidance to the appropriate people in CMS who administer regulations

Answer 10

Clinical Laboratory Improvement Advisory Committee (CLIAC)

Question 11

needed for labs only performing waived tests

Answer 11

certificate of waiver (CoW)

Question 12

emphasize QA in collecting & performing blood work using waived test kits

Answer 12

good laboratory practices (GLPs)

Question 13

non-profit organization for laboratory medicine; includes board-certified or training pathologists

Answer 13

College of American Pathologists (CAP)

Question 14

global, non-profit, standards developing organization that develops clinical & laboratory practices and promotes use worldwide

Answer 14

Clinical & Laboratory Standards Institute (CLSI)

Question 15

non-government, international organization that shares knowledge & standards for good quality & safe/reliable services

Answer 15

International Organization for Standardization (ISO)

Question 16

provide information on effectiveness or quality of a process

Answer 16

quality indicators

Question 17

level of acceptable practice beyond which quality care cannot be assured

Answer 17

threshold value

Question 18

plan if data identify a problem or opportunity for improvement

Answer 18

corrective action preventative action (CAPA)

Question 19

compares current laboratory results with previous for the same test/patient

Answer 19

delta check

Question 20

internal process focused on identifying & minimizing situations that pose a risk to patients & employees

Answer 20

risk management

Question 21

labs can develop risk-based, objective approach to QC tailored to the testing, population, and unique aspects of the laboratory

Answer 21

Individualized Quality Control Plan (IQCP)

Question 22

alleged injured party sues for monetary damages

Answer 22

civil actions

Question 23

wrongful act other than breach of contract committed against someone’s person, property, or reputation, for which the individual is entitled to damages awarded by the court

Answer 23

tort

Question 24

an act or threat against causing another to be in fear of immediate battery

Answer 24

assault

Question 25

an intentional and harmful/offensive touching of or use of force on another person without consent or legal justification

Answer 25

battery

Question 26

failure to keep privileged information private

Answer 26

breach of confidentiality

Question 27

a deceitful practice or false portrayal of facts either by words or by conduct, often done to obtain money or property

Answer 27

fraud

Question 28

violation of one’s right to be left alone

Answer 28

invasion of privacy

Question 29

type of negligence committed by a professional

Answer 29

malpractice

Question 30

failure to exercise due care

Answer 30

negligence

Question 31

the level of care that a person of ordinary intelligence and good sense would exercise under the given circumstances

Answer 31

due care

Question 32

“the thing speaks for itself”

Answer 32

Resipsa loquitur

Question 33

“let the master respond”

Answer 33

Respondeat superior

Question 34

the normal level of skill and care that a healthcare practitioner would be expected to adhere to in order to provide due care to patients

Answer 34

standard of care

Question 35

a law setting the length of time after and alleged injury to which the injured person is permitted to file a lawsuit

Answer 35

statute of limitations

Question 36

liability imposed by law on one person for acts committed by another

Answer 36

vicarious liability

Question 37

implies voluntary and competent permission for a medical procedure, test, or medication

Answer 37

informed consent

Question 38

the patient’s actions or circumstances imply consent without verbal or written expression, ie. emergency services

Answer 38

implied consent

Question 39

the injured party

Answer 39

plaintiff

Question 40

person against whom the complaint is filed

Answer 40

defendant

Question 41

process in which both sides exchange information about witnesses and evidence that will be presented at the trial

Answer 41

discovery

Question 42

process where one party questions another under oath

Answer 42

deposition