KK3:KPIs Flashcards

1
Q

Key performance
indicators (KPIs)

A

are
criteria that measure
a business’s efficiency and
effectiveness in achieving
its different objectives.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Percentage of market
share 

A

measures the
proportion of a business’s
total sales, compared
to the total sales in the
industry, expressed as
a percentage figure.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Net profit figures

A

are
calculated by subtracting
total expenses incurred
from total business
revenue earned, over
a specific period of time.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Rate of productivity
growth

A

is the change in
the total output produced
from a given level of inputs
over time, expressed as a
percentage figure

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

Number of sales

A

is the total quantity of
goods and services sold by
a business over a specific
period of time.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

Number of customer
complaints

A

is the number
of customers who notified
the business of their
dissatisfaction over a
specific period of time.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Rates of staff
absenteeism 

A

are the
average number of days
employees are not present
when scheduled to be at
work, for a specific period
of time.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Level of staff turnover 

A

is the percentage of
employees that leave a
business over a specific
period of time and must
be replaced.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Number of workplace
accidents 

A

measures the
amount of injuries and
unsafe incidents that occur
at a work location over
a specific period of time

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

Level of wastage

A

 is the amount of inputs and
outputs that are discarded
during the production
process.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Number of website hits 

A

is the amount of customer
visits that a business’s
online platform receives for
a specific period of time.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly