KK3:KPIs Flashcards
Key performance
indicators (KPIs)
are
criteria that measure
a business’s efficiency and
effectiveness in achieving
its different objectives.
Percentage of market
share
measures the
proportion of a business’s
total sales, compared
to the total sales in the
industry, expressed as
a percentage figure.
Net profit figures
are
calculated by subtracting
total expenses incurred
from total business
revenue earned, over
a specific period of time.
Rate of productivity
growth
is the change in
the total output produced
from a given level of inputs
over time, expressed as a
percentage figure
Number of sales
is the total quantity of
goods and services sold by
a business over a specific
period of time.
Number of customer
complaints
is the number
of customers who notified
the business of their
dissatisfaction over a
specific period of time.
Rates of staff
absenteeism
are the
average number of days
employees are not present
when scheduled to be at
work, for a specific period
of time.
Level of staff turnover
is the percentage of
employees that leave a
business over a specific
period of time and must
be replaced.
Number of workplace
accidents
measures the
amount of injuries and
unsafe incidents that occur
at a work location over
a specific period of time
Level of wastage
is the amount of inputs and
outputs that are discarded
during the production
process.
Number of website hits
is the amount of customer
visits that a business’s
online platform receives for
a specific period of time.