KK3:KPIs

Question 1

Key performance
indicators (KPIs)

Answer 1

are
criteria that measure
a business’s efficiency and
effectiveness in achieving
its different objectives.

Question 2

Percentage of market
share 

Answer 2

measures the
proportion of a business’s
total sales, compared
to the total sales in the
industry, expressed as
a percentage figure.

Question 3

Net profit figures

Answer 3

are
calculated by subtracting
total expenses incurred
from total business
revenue earned, over
a specific period of time.

Question 4

Rate of productivity
growth

Answer 4

is the change in
the total output produced
from a given level of inputs
over time, expressed as a
percentage figure

Question 5

Number of sales

Answer 5

is the total quantity of
goods and services sold by
a business over a specific
period of time.

Question 6

Number of customer
complaints

Answer 6

is the number
of customers who notified
the business of their
dissatisfaction over a
specific period of time.

Question 7

Rates of staff
absenteeism 

Answer 7

are the
average number of days
employees are not present
when scheduled to be at
work, for a specific period
of time.

Question 8

Level of staff turnover 

Answer 8

is the percentage of
employees that leave a
business over a specific
period of time and must
be replaced.

Question 9

Number of workplace
accidents 

Answer 9

measures the
amount of injuries and
unsafe incidents that occur
at a work location over
a specific period of time

Question 10

Level of wastage

Answer 10

 is the amount of inputs and
outputs that are discarded
during the production
process.

Question 11

Number of website hits 

Answer 11

is the amount of customer
visits that a business’s
online platform receives for
a specific period of time.