BUS MAN BOOKELET 3

Question 1

what’s waste minimization

Answer 1

reducing the amount of resourced tat are misused or discarded by the business during operations

Question 2

whats lean management

Answer 2

a business wide approach that aims to eliminate waste and inefficiencies in operations

Question 3

what are the 3 generic waste management stratergies

Answer 3

reduce, reuse, recycle

Question 4

what is meant by reduce

Answer 4

decrease the amount of products, labour or time discarded during production

Question 5

what is meant by recycle

Answer 5

making use of items that would have otherwise been discarded

Question 6

what is meant by reuse

Answer 6

transform items that would have otherwise been discarded

Question 7

what are the 7 sources of waste

Answer 7

TIMWOOD
transportation , inventory, motion, waiting, overproduction, overprocessing, defects

Question 8

what is “pull”

Answer 8

Production responds to customer demand rather than producing items and looking for buyers.
looks to minimize overproduction.

Question 9

what is one-piece flow (OPF)

Answer 9

a single product moving through all stages of production one at a time

Question 10

what is meant by zero defects

Answer 10

preventing defects from occurring in the production process

Question 11

what are some pros of Lean management

Answer 11

Business rep is improved by reducing and managing waste which benefits enviro impact ( fulfil a social need )

Quality is improved as processes are streamline and ensured to add value to the final product and customer expectations are met

reduces the overall use of materials which leads to less production costs.

Question 12

whats are some cons of lean management

Answer 12

employees may be hesitant to commit as it requires effort and commitment.

may be time consuming and costly to train staff with no experience with the required knowledge and build commitment to lean management

Question 13

whats transportation

Answer 13

ineffective movement of materials or proocts which leads to a waste of time and resources

Question 13

whats transportation

Answer 13

ineffective movement of materials or products which leads to a waste of time and resources(fuel, drivers, vehicles)

Question 14

whats inventory

Answer 14

supplies that aren’t used OR lay idle for long periods of time which leads to a waste of materials.

Question 15

whats motion

Answer 15

excess movement of people, machines, materials or the product b/w product stages which leads to a waste of time.

Question 16

what are wait times

Answer 16

lag time b/w processes OR waiting b/w product and distribution to sellers which leads to leaving employees idle = a waste of labour

Question 17

whats overproduction

Answer 17

producing more than consumers demand

Question 18

whats overprocessing

Answer 18

performing processes that do not add value

Question 19

what are defects

Answer 19

errors either need to be fixed (waste time) or discarded (waste)

Question 20

what is employees motivation

Answer 20

refers to the factors that drive an employee to strive to achieve in the workplace

Question 21

Why is employee motivation important

Answer 21

motivated workers are:

more productive as they work hard and time more care t/f less mistakes are made which leads to lower costs, higher quality, customer satisfaction, sales and profit

they are less likely to take days off/ or leave the org as they are happy at their workplace

Question 22

What’s Maslow’s motivation theory

Answer 22

once a particular need is satisfied it is no longer a motivator.
(sequential movement through needs)

Question 23

what are some examples of self-actualization needs (SAN)

Answer 23

self-fulfillment, growth, unity, understanding, beauty, morality, transcendence, exploration, play

Question 24

what are some examples of esteem needs

Answer 24

dignity, achievement, mastery, competence, independence, reputation, prestige, positive self-evaluation

Question 25

examples of social needs

Answer 25

giving + receiving affection, intimacy, friendship, tenderness, affiliation, love, belongingness

Question 26

examples of safety needs

Answer 26

security, stability, predictability, protection, freedom from fear, structure, order, law, limits

Question 27

examples of physiological needs

Answer 27

nutrition, water, food, air, sleep, shelter, clothing (temp control) reproduction

Question 28

What are physiological needs

Answer 28

DEF - basic requirements for human survival (food, water, shelter) - fulfilment in the workplace through minimum pay and working conditions.

Identifying when needs aren’t met - employees lacking entry level wages ( consider experience, standard expectations for that employee)

strategies to implement - increase hours for those who are considered ‘unemployed’

Question 29

what is saftey and security

Answer 29

def - physically safe at work and sense of job security
identify when needs aren’t met - organization isn’t abiding by OH&S (legal req) , employees not yet on going/ long term contracts ( casual/PT work) , threat redundancies/ organization closing (= job losses)
Strategies to implement - create job security ( FT/ permanent contracts) , ensure employees have safe and healthy work conditions ( OH&S or harassment policies) , superannuation and insurance.

Question 30

what is belogingness/ social needs

Answer 30

def - having strong workplace relationships - feeling like they belong to the org
**identifying when needs aren’t met **- lack of collaborative work amongst staff, employees not socializing w each other , employees feeling uncomfortable contributing ideas and thoughts , lack of sense of ownership.
strategies to implement - organize groups of staff to work on projects/ solve problems, organize staff gatherings ( mooning tea, after work events )

Question 31

Whats self-esteem needs (SEN)

Answer 31

def - involves employees gaining recognition of performance from others and feeling sense of pride n their own work as a result = feeling important, valuable and respected
**identifying when needs aren’t met **- employee effort and performance lacks acknowledgement from management, employee lacks sense of accomplishment
**strategies to implement **- performance pay, recognition for work at whole staff events/meetings , being made an example of in the day to day operations which leads to praise and being promoted

Question 32

Whats self-actualisation needs (SAN)

Answer 32

def - achievement of one potential which can only be fulfilled through intrinsic motivation ( drive from within the individual)
**identifying when needs aren’t met ** - employees not being challenged by work, employees lack interest in the work and employees not ebbing provided with satisfactory autonomy
**strategies to implement ** - delegating specific projects to employee which involve working w autonomy , participation in decision making , provide employees with challenging projects whereby they are required to come up with solutions

Question 33

Pros of Maslow’s hierarchy of needs

Answer 33

there is a clear sequential structure and model for managers to follow
provides clear framework to assist in developing strategies to motivate their employees.
motivation occurs quickly when employees move up the hierarchy

Question 34

cons of Maslow’s hierarchy of needs

Answer 34

the theory assumes that all employees will work through the same sequential order of needs. this is not always true, particularly for those who are more driven by external motivators.
can be difficult to measure if employee needs are being met
time consuming for manager to determine the level of each individual employee and then implement strategies

Question 35

whats corporate culture

Answer 35

the shared values and belief’s of the people in an org.
these can be real or official

Question 36

what’s official corporate culture

Answer 36

the desired culture a business wishes to establish.
i.e. - what a business says it stands for
visible through company business documents - i.e. - mission and vision statements and logos

Question 37

whats real corporate culture

Answer 37

the actual or prevailing culture within a business.
i.e. - how things ACTUALLY operate
e.g. - how managers communicate w/ employees ?
what is time and money spent on?

Question 38

Official culture indicators

Answer 38

mission statements
policies (e.g. equal opportunity, OH&S, environmental)
statement priority in annual reports
CEO/ management statements

Question 39

Real culture indicators

Answer 39

physical structure
relations among staff
budget
management styles
rituals and celebrations

Question 40

what’s organizational culture

Answer 40

the culture of a business affects the way in which the business operates
this includes:
decision making
organizational structure
communication
leadership styles (cause or effect)
attitude towards work