Ch1: Key Terms

Question 1

Advance Directive

Answer 1

Document stipulating the kind of life-prolonging medical care permitted for a patient.

Question 2

Centralized Phlebotomy

Answer 2

Sample collection where the phlebotomist is part of the laboratory team and is dispatched to hospital units to collect blood samples.

Question 3

Compatible

Answer 3

Substances that can be mixed without reacting with one another.

Question 4

Decentralized Phlebotomy

Answer 4

Sample collection where all members of the health care team share responsibility to collect blood samples.

Question 5

Demeanor

Answer 5

The outward behavior of an individual.

Question 6

Esoteric

Answer 6

Laboratory tests that are not routinely done. These tests are often sent to another laboratory that spe-cializes in a specific test

Question 7

Ethics

Answer 7

Professional code of conduct in the treatment of patients. Ingrained in this is a moral philosophy of how the phlebotomist treats the patient.

Question 8

Examination

Answer 8

All processes that are done to perform the test(s) on the sample to achieve a result.

Question 9

Failure

Answer 9

A case when the system does not meet user or customer expectations.

Question 10

Pathology

Answer 10

Study of the nature and cause of disease.

Question 11

Phlebotomy

Answer 11

Act or practice of bloodletting as a therapeutic or diagnostic measure.

Question 12

Postexamination (Postanalytical)

Answer 12

Process in which the results of the testing are communicated to the health
care provider.

Question 13

Preexamination (Preanalytical)

Answer 13

All processes that it takes to collect the sample and get to the point in which the testing of the sample can occur.

Question 14

Qualitative Analysis

Answer 14

The chemical analysis designed to identify the components of a substance. The results from this analysis are released as a positive (present) or negative (not present) result.

Question 15

Quality Assurance

Answer 15

Program that strives to have the health care facility guarantee that all areas are providing the highest quality and most appropriate level of care.

Question 16

Quality control

Answer 16

Methods to monitor processes and confirm that processes are within the preestablished limits.

Question 17

Quality improvement

Answer 17

Review and monitoring of outcomes to strive toward continuous improvement in performance.

Question 18

Quantitative Analysis

Answer 18

The analysis of a substance to determine the amount or proportions of the substance. Results will be released as an amount, such as grams per liter.

Question 19

Root cause

Answer 19

Analysis of an event to determine the actual reason for the incident and corrective action needed to prevent a recurrence.

Question 20

sentinel event

Answer 20

An unexpected occurrence involving death or serious physical and psychological injury.

Question 21

threshold

Answer 21

Acceptable level of performance.

Question 22

venipuncture

Answer 22

Collection of blood from a vein by penetrating the vein with a needle.

Question 23

Administration

Answer 23

Keeps the hospital in compliance

Question 24

Electrocardiography (EKG)

Answer 24

Monitors patients with cardiovascular disease

Question 25

Electroencephalography (EEG)

Answer 25

Diagnosis of neurophysiological disorders

Question 26

Environmental Services

Answer 26

Maintains a clean facility

Question 27

Food Service (Dietary)

Answer 27

Provides diets to patients

Question 28

Gastrointestinal (GI) Laboratory

Answer 28

Diagnoses gastrointestinal disorders

Question 29

Laboratory

Answer 29

Provides testing of patient samples

Question 30

Medical Records

Answer 30

Maintains patient records

Question 31

Nursing

Answer 31

Provides direct patient care

Question 32

Occupational Therapy

Answer 32

Provides therapy to help maintain living skills

Question 33

Pharmacy

Answer 33

Dispenses drugs and advises on drug usage

Question 34

Physical Therapy

Answer 34

Provides therapy to restore mobility

Question 35

Radiology

Answer 35

Uses imaging for diagnosis and treatment

Question 36

Respiratory Therapy

Answer 36

Provides therapy to evaluate the lungs

Question 37

Speech Therapy

Answer 37

Provides therapy to restore speech