Step 7: Make A GREAT LASTING IMPRESSION! Flashcards
1
Q
A - Build Value in keeping the Appointment
A
I’ve authorized your VIP card, so if you keep the original appointment, you can take advantage of the extra 5% off your project price.
2
Q
B - SHOW YOUR SINCERE APPRECIATION!
A
Thank you for your time today! I’m sure no matter what you decide on (Say the Appointment Date) you’ll be happy we came out.
Hand the customer appropriate brochures, copy of the appointment reminder and a VIP card.
3
Q
C - Ask for a Referral
Two is better than one…
A
And if you know anyone looking for windows and doors, and refer them to us, we do have a customer referral program if you’d like to take advantage of that as well today.
