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Network Troubleshooting > 5.1 Network Troubleshooting Methodology > Flashcards

5.1 Network Troubleshooting Methodology Flashcards

1
Q

What is step 1 of the Network Troubleshooting Methodology?

A

Identify the Problem.

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2
Q

What is step 2 of the Network Troubleshooting Methodology?

A

Gather Information.

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3
Q

What is step 3 of the Network Troubleshooting Methodology?

A

Duplicate the Problem If Possible.

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4
Q

What is step 4 of the Network Troubleshooting Methodology?

A

Question Users.

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5
Q

What is step 5 of the Network Troubleshooting Methodology?

A

Identify Symptoms.

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6
Q

What is step 6 of the Network Troubleshooting Methodology?

A

Determine if Anything Has Changed.

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7
Q

What is step 7 of the Network Troubleshooting Methodology?

A

Approach Multiple Problems Individually.

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8
Q

What is step 8 of the Network Troubleshooting Methodology?

A

Establish a Theory of Probable Cause.

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9
Q

What is step 9 of the Network Troubleshooting Methodology?

A

Question the Obvious.

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10
Q

What is step 10 of the Network Troubleshooting Methodology?

A

Consider Multiple Approaches.

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11
Q

What is step 11 of the Network Troubleshooting Methodology?

A

Test the Theory to Determine the Cause.

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12
Q

What is step 12 of the Network Troubleshooting Methodology?

A

Once the Theory is Confirmed, Determine the Next Steps to Resolve the Problem.

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13
Q

What is step 13 of the Network Troubleshooting Methodology?

A

If the Theory is not Confirmed, Re-establish a New Theory or Escalate.

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14
Q

What is step 14 of the Network Troubleshooting Methodology?

A

Establish a Plan of Action to Resolve the Problem and Identify Potential Effects.

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15
Q

What is step 15 of the Network Troubleshooting Methodology?

A

Implement the Solution or Escalate as Necessary?

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16
Q

What is step 16 of the Network Troubleshooting Methodology?

A

Verify Full System Functionality and, If Applicable, Implement Preventive Measures.

17
Q

What is step 17 of the Network Troubleshooting Methodology?

A

Document Findings, Actions, Outcomes, and Lessons Learned.

Network Troubleshooting (5 decks)

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