Human Resources

Question 1

Role of Human Resource Management

Answer 1

Strategic role of HR

Interdependence with other key business functions

Outsourcing

Question 2

Outsourcing
(Role of Human Resource Management)

Answer 2

Human resource functions

Using contractors (domestic, global)

Question 3

Influences of HRM

Answer 3

(SLETSE)
Stakeholders
Legal
Economic
Technological
Social
Ethics and CSR

Question 4

Stakeholders
(Influences of HRM)

Answer 4

Employers

Employees

Employer associations

Unions

Government organisations

Society

Question 5

Legal
(Influences of HRM)

Answer 5

The employment contract - common law (rights and obligations of employers and employees, minimum employment standards, minimum wage rates, awards, enterprise agreements, other employee contracts

• work health and safety workers compensation
• antidiscrimination and equal employment opportunity

Question 6

Social
(Influences of HRM)

Answer 6

Changing work patterns
Living standards

Question 7

Processes of HRM

Answer 7

Acquisition

Developments

Maintenance

Separation

Question 8

Strategies in HRM

Answer 8

Leadership style

Job design (general or specific tasks)

Recruitment (internal or external, general or specific skills)

Training and development (current or future skills)

Performance management (developmental or administrative)

Rewards (monetary and non-monetary, individual or group, performance pay)

Global (costs, skills, supply)

Workplace Disputes

Question 9

Workplace disputes
(Strategies in HRM)

Answer 9

Resolution
- Negotiation
- Mediation
- Grievance
procedures
- Involvement of
courts and
tribunals

Question 10

Effectiveness of HRM

Answer 10

Indicators
- Corporate culture
- Benchmarking key
variables
- Changes in staff
turnover
- Absenteeism
- Accidents
- Levels of
disputation
- Worker satisfaction