Section 2: Talent Acquisition And Development Flashcards

1
Q

What is needed to know in order to develop a planning strategy for an agency workforce?

A

Needs assessments
Budget considerations
Space utilitzation
Culture
Workforce Diversity

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

What is the purpose of a position description?

A

Define essential functions of the position
Establish necessary qualifications for the position
Provide tool for interviewing
Set levels of compensation
Define acceptable performance in the position
Establish a base measure for employee evaluation
Serve as a basis for corrective action or separation

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

How does an agency successfully recruit, hire, manage, and develop good employees?

A

Ask who what and why:
Who - Define the type of person they want to recruit
What - describe the ideal employee profile
Why - Hiring the right employee makes a huge difference to an agency’s success.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

How do you ensure a successful selection process?

A
  1. Prove the interview is work-related
  2. Demonstrate that the results of the interview accurately predict work performance
  3. Demonstrate that the interview is conducted consistently among all candidates
  4. Demonstrate that the results do not adversely affect protected groups
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

What is a STAR question and answer?

A

Situation
Task
Action
Result

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

What should an employment agreement address?

A
  • What is expected of the employee
  • How the employee will be compensated
  • Who owns the book of business
  • How “for cause” separation will be addressed
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

What’s the difference between a Non-Disclosure and Confidentiality Agreement, a Non-Compete Agreement, and a Non-Piracy Agreement?

A

Non-Disclosure and Confidentially: Cannot disclose confidential information acquired during their employment
Non-Compete: Forbids an employee to sell insurance within a specific territory for a specific time
Non-Piracy: Prevents an employees from soliciting or writing existent clients of the agency for a specific time

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

What are the three aspects of the onboarding process?

A

Onboarding
Employee Manual
Personal Growth and Development Plans

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

What’s included in an effective employee manual?

A
  • Established expectation and defines boundaries
  • Protects employers from liability by communicating policies and procedures
  • Presents specific and practical information related to policies procedures and benefits
  • Explains company policies regarding use of company equipment, including electronic devices
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

What are the benefits of professional development?

A
  • Increased productivity
  • Better products and coverage placement
  • Improved retention
  • Fewer E&O claims
  • Increased profitability
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

What are the pros and cons of internal professional development?

A

Pros:
- Fewer expenses
- Differentiated training
- Access to a vast selection of online training

Cons:
- Lack of peer interaction found in most classrooms
- Mounting work requirements go untouched
- Little to no interaction with instructor or peers in online training

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

What are the pros and cons of external professional development?

A

Pros:
- Outside instructors may have greater expertise
- Local agency is unaffected by absence of less-productive employee
- Employee can interact with those seeking same training

Cons:
- Additional costs related to travel
- Training is rarely customized and may not be tailored to meet each agency’s needs

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

What are the four elements of the performance evaluation process?

A
  1. Agree on performance standards
  2. Measure performance throughout the year
  3. Evaluate performance
  4. Communicate evaluation results along with next year’s standards
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

What steps should be used for an involuntary termination?

A
  • Review situation with other owners, HR, legal counsel, and managers
  • Be sure documentation clearly outlines the unacceptable performance
  • Write a separation letter
  • Have a separation meeting
  • Make the meeting to the point
How well did you know this?
1
Not at all
2
3
4
5
Perfectly