Business Management Flashcards
Which of the following is not one of the four elements of the acronym VUCA?
A. Visionary
B. Unemployed
C. Clarity
D. All of the above
Which option is the correct term describing the near-term activities involved in transferring the product or service from the business to the customer?
A. Sales
B. Marketing
C. Placement
D. Both A and B
Managing payroll and recruiting for open positions are examples of which human resource role?
A. Strategic
B. Operational
C. Administrative
D. Employee relations
A conduct statement is most likely to be found in which corporate document?
A. Employee handbook
B. Ethics policy
C. Injury and Illness Prevention Plan (IIPP)
D. All of the above
Which of the following tools would HR most likely recommend to an employer who wants to tailor an employee wellness program to the needs of the workforce?
A. Workers’ comp aggregate report
B. Utilization reports
C. Employment trends
D. Workforce analytics
Reengineering, cooperate restructuring, and workforce expansion are all examples of what type of management strategy?
A. Change
B. Authoritarian
C. Risk
D. Transformational
The employer you work for is looking to open a large paint facility in a neighboring state. It will be the second location, with corporate headquarters continuing to be home base. Which change management structural intervention will HR most likely need to address?
A. Reengineering
B. Corporate restructuring
C. Workforce reduction
D. Workforce expansion
Which metric should you use to communicate to an executive team the expenses associated with recruiting and selction?
A. Cost per hire
B. Time to hire
C. Replacement cost
D. Accession rate
A supervisor complained to HR that one of his employees is often tardy. When asked about it, the employee said that he thought being on time wasn’t really that important, as his supervisor seemed to come and go as he pleased. The supervisor himself is a nonexempt employee with a regular schedule. What should HR recommend as a first step?
A. Discipline the employee for violating the attendance policy.
B. Discipline both the employee and the supervisor for violating the attendance policy.
C. Coach the supervisor on modeling appropriate workplace behaviors and communicating proper standards.
D. Provide the employee and supervisor the company’s standards of conduct.
How do employee handbooks contribute to an organization’s risk management plan?
A. Employee handbooks are required by law.
B. Employee handbooks help protect the organization from potential risk.
C. Employee handbooks act as an insurance policy by identifying procedures and checklists.
D. Employee handbooks are the only way to defend against unlawful discrimination claims.
Why is it important for HR professionals to keep up to date on employment litigation statistics?
A. It is the first step toward compliance with labor laws.
B. These statistics provide insight into updated labor laws in response to cultural or technological trends.
C. Doing so helps to predict unemployment trends.
D. These statistics help to predict areas of vulnerability and recommend risk management strategies.
Which of the following usually present the most risk of a discrimination charge being filed with the Equal Employment Opportunity Commission (EEOC)?
A. Retaliation, race, disability
B. Race, age, disability
C. Sex, race, age
D. Race, ethnicity, national origin
What is the purpose of a legislative committee?
A. To unify members of the U.S. Congress either for or against a specific bill.
B. To sponsor a bill, agreeing to seek support of its passage
C. To study a bill and determine the likelihood that the bill will be able to pass a vote in the full body of Congress.
D. To make changes to a bill prior to its forwarding to the full body for a vote.
An activity in which anybody can participate to influence laws and regulations is known as which of the following?
A. Lobbying
B. Administrative law
C. Corporate governance
D. Social responsibility
A code of conduct is to ______ as an ethical statement is to organizational standards of behavior.
A. Employee professionalism
B. Policies
C. Work rules
D. Employee Standards of behavior
An assembly-line configuration and standard operating procedures for taking a sales call are examples of which of the following organizational functions?
A. Scheduling
B. Production layout
C. Capacity
D. Facility location
Considering inputs such as available material and labor is an activity of which organizational function?
A. Capacity
B. Production layout
C. Scheduling
D. Facility location
The evolution from pagers to cellular phones is an example of which of the following forces in the external business environment?
A. Availability of skilled workers in the labor force
B. Legal and regulatory activity.
C. The economic environment
D. Technology developments driving industry change
In which of the following ways does the finance department contribute to the achievement of HR outcomes?
A. A financial analyst can provide information related to incentives for customers to buy.
B. A financial analyst can provide models to predict the number of employees needed at different production levels.
C. A financial analyst can aid in tracking real-time inventory related to sales.
D. The finance department can process employee payroll.
Forecasting is most likely to be used when a company is doing which of the following activities?
A. Conducting a feasibility study
B. Creating an annual budget
C. Completing an environmental scan
D. Developing a training matrix
