Troubleshooting Methodology Quiz

Question 1

Which of the following should be the first step in the troubleshooting process?

Answer 1

Identifying the problem

Question 2

Which specific actions are not be performed in the first step of the troubleshooting process? (Select 2 answers)

Answer 2

Establishing a plan of action to resolve the problem
Establishing a theory of probably cause

Question 3

In the troubleshooting methodology, establishing a theory of probable cause should come as the:

Answer 3

Second step of the troubleshooting process

Question 4

In the troubleshooting methodology, the process of establishing a theory of probably problem cause does not involve:

Answer 4

Asking for assistance (Escalating)

Question 5

Once the theory of probably cause of the problem has been established, the next troubleshooting step should involve?

Answer 5

Testing the theory to determine the problem cause

Question 6

Which step of the troubleshooting process involves reestablishing a new theory or escalating the problem?

Answer 6

Testing the theory to determine the cause

Question 7

Which step of the troubleshooting process involves establishing a plan of action to resolve the problem?

Answer 7

Fourth Step

Question 8

Which step of the troubleshooting process involves identifying potential effects of the implemented solution?

Answer 8

Fourth Step

Question 9

Once a plan of action to resolve a problem has been established, the next step in the troubleshooting process should involve: (Select 2 answers)

Answer 9

Implementing the solution
Asking for assistance as necessary (Escalating)

Question 10

According to the troubleshooting methodology, verification of full system functionality and implementation of applicable preventive measure should be performed as the:

Answer 10

Next step after implementing the solution

Question 11

In the troubleshooting methodology, a solution to the problem should be implemented: (Select 2 answers)

Answer 11

After establishing a plan of action and identifying potential effects of the implemented solution
Before verifying full system functionality and implementing preventive measures

Question 12

The last step of the troubleshooting process should come as the next consecutive step after: (Select 2 answers)

Answer 12

Verify full system functionality
Implementing preventive measures

Question 13

The last step of the troubleshooting process should involve:

Answer 13

Documenting findings, actions, outcomes, and conclusions