Decision making Flashcards
Describe the Structured decision making model
Identify the problem
Identify the Objectives
Gather the info
Analyse the info
Devise alternative solutions
Select a solution
communicate the decision
Implement the solution
Evaluate the solution
Factors that encourage a quality decision
Well trained staff
Quality info
Time
alternative options
How can a manager asses the quality of the decision
Impact on customer satisfaction
Feedback form staff
Surveys
Advantages of a structured decision making model.
Time is taken
All possible outcomes are looked at using the best possible info.
People are given time to think and be creative.
Decisions can be evaluated
disadvantages of a structured decision making model.
Not all decisions need a thorough analysis
Stifles creativity
Takes too long.
Technology that can be used to aid decision making.
Databases
the cloud
Apple devices such as Iphone
Spreadsheets
Google translate
Name three types of decisions
Strategic
tactical
Operation
What is the role of a manager
Planning
Organising
Commanding
Controlling
Coordinating
Motives
Delegates
