Tourism Futures Exam Section 3 Flashcards

1
Q

Challenges of new technology for tourism businesses?

A
  1. Resistance to change
  2. Cyber security
  3. Compatibility
  4. Training and support
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2
Q

How to overcome these challenges?

A
  1. Introduce new technology slowly
  2. Have a strong security policy and process
  3. Research options and ensure they are compatible with exisiting processes and systems
  4. Offer training and support to employees when new technology is introduced
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3
Q

Why do smart airports use technology?

A
  1. Improves efficiency
    (baggage handling, security screening)
  2. Improves security
  3. Improves passenger experience
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4
Q

What is facial recognition technology?

A

Compares a digital photograph or video and matches it with ones in the database. Focuses on facial features and skin tone

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5
Q

What are disadvantages of facial recognition technology?

A
  1. Invasion of privacy
  2. Discrimination (skin colour)
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6
Q

What is VR?

A

Stands for Virtual Reality and is where a new world is created via a headset

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7
Q

What is AR?

A

Stands for augmented reality. Modifies the current world through a device such as a smart phone

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8
Q

What is AI

A

Artificial Intelligence, is where computers are intelligently designed to make decision that humans do

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9
Q

Advantages of AR?

A
  1. Encourages engagement within the local area
  2. Non-invasive
  3. Customers are familiar with their devices
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10
Q

Disadvantages of AR?

A
  1. Unaware of risks (cars, cliffs)
  2. Maybe reliant on wifi
  3. Battery could run out
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11
Q

Advantages of VR?

A
  1. Suitable for those with mobility issues
  2. Can run in any weather
  3. Staff can deal with any technical difficulties
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12
Q

Disadvantages of VR?

A
  1. Cost of equipment
  2. VR equipment is constantly evolving which means replacement
  3. Loss of interaction with people and location
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13
Q

AI?

A
  1. Chatbots
  2. Reduces human error
  3. 24/7
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14
Q

What is 5G?

A

An upgrade of mobile connection, which provides faster connections, as well as remote areas. Benefits AR

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15
Q

How can changes in transportation affect the tourism industry?

A
  1. Easier and cheaper travel
  2. People can live further from their work
  3. Options for space tourism
  4. More destination options
  5. More Accessible travel
  6. More short-stays
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