Tourism Futures Exam Section 3 Flashcards
Challenges of new technology for tourism businesses?
- Resistance to change
- Cyber security
- Compatibility
- Training and support
How to overcome these challenges?
- Introduce new technology slowly
- Have a strong security policy and process
- Research options and ensure they are compatible with exisiting processes and systems
- Offer training and support to employees when new technology is introduced
Why do smart airports use technology?
- Improves efficiency
(baggage handling, security screening) - Improves security
- Improves passenger experience
What is facial recognition technology?
Compares a digital photograph or video and matches it with ones in the database. Focuses on facial features and skin tone
What are disadvantages of facial recognition technology?
- Invasion of privacy
- Discrimination (skin colour)
What is VR?
Stands for Virtual Reality and is where a new world is created via a headset
What is AR?
Stands for augmented reality. Modifies the current world through a device such as a smart phone
What is AI
Artificial Intelligence, is where computers are intelligently designed to make decision that humans do
Advantages of AR?
- Encourages engagement within the local area
- Non-invasive
- Customers are familiar with their devices
Disadvantages of AR?
- Unaware of risks (cars, cliffs)
- Maybe reliant on wifi
- Battery could run out
Advantages of VR?
- Suitable for those with mobility issues
- Can run in any weather
- Staff can deal with any technical difficulties
Disadvantages of VR?
- Cost of equipment
- VR equipment is constantly evolving which means replacement
- Loss of interaction with people and location
AI?
- Chatbots
- Reduces human error
- 24/7
What is 5G?
An upgrade of mobile connection, which provides faster connections, as well as remote areas. Benefits AR
How can changes in transportation affect the tourism industry?
- Easier and cheaper travel
- People can live further from their work
- Options for space tourism
- More destination options
- More Accessible travel
- More short-stays