Tourism Futures Exam Section 3

Question 1

Challenges of new technology for tourism businesses?

Answer 1

1. Resistance to change
2. Cyber security
3. Compatibility
4. Training and support

Question 2

How to overcome these challenges?

Answer 2

1. Introduce new technology slowly
2. Have a strong security policy and process
3. Research options and ensure they are compatible with exisiting processes and systems
4. Offer training and support to employees when new technology is introduced

Question 3

Why do smart airports use technology?

Answer 3

1. Improves efficiency
   (baggage handling, security screening)
2. Improves security
3. Improves passenger experience

Question 4

What is facial recognition technology?

Answer 4

Compares a digital photograph or video and matches it with ones in the database. Focuses on facial features and skin tone

Question 5

What are disadvantages of facial recognition technology?

Answer 5

1. Invasion of privacy
2. Discrimination (skin colour)

Question 6

What is VR?

Answer 6

Stands for Virtual Reality and is where a new world is created via a headset

Question 7

What is AR?

Answer 7

Stands for augmented reality. Modifies the current world through a device such as a smart phone

Question 8

What is AI

Answer 8

Artificial Intelligence, is where computers are intelligently designed to make decision that humans do

Question 9

Advantages of AR?

Answer 9

1. Encourages engagement within the local area
2. Non-invasive
3. Customers are familiar with their devices

Question 10

Disadvantages of AR?

Answer 10

1. Unaware of risks (cars, cliffs)
2. Maybe reliant on wifi
3. Battery could run out

Question 11

Advantages of VR?

Answer 11

1. Suitable for those with mobility issues
2. Can run in any weather
3. Staff can deal with any technical difficulties

Question 12

Disadvantages of VR?

Answer 12

1. Cost of equipment
2. VR equipment is constantly evolving which means replacement
3. Loss of interaction with people and location

Question 13

AI?

Answer 13

1. Chatbots
2. Reduces human error
3. 24/7

Question 14

What is 5G?

Answer 14

An upgrade of mobile connection, which provides faster connections, as well as remote areas. Benefits AR

Question 15

How can changes in transportation affect the tourism industry?

Answer 15

1. Easier and cheaper travel
2. People can live further from their work
3. Options for space tourism
4. More destination options
5. More Accessible travel
6. More short-stays