Unit 1 - 2.2 (Interrelationships between functional areas)

Question 1

Finance

Answer 1

EVERYONE - to control, manage and analyse the financial performance of each department. The money flowing in and out of the departments and recording it in a cash flow forecast.

Question 2

Marketing

Answer 2

CUSTOMER SERVICE - to ensure brand messages are consistent

RESEARCH AND DEVELOPMENT - to pass on their research on new products/services.

Question 3

Sales

Answer 3

CUSTOMER SERVICES - to communicate with existing, new and potential customers

OPERATIONS - to sell the products and services made by this department

Question 4

Human Resources

Answer 4

EVERYONE - to ensure the welfare and ethical rights of all the employees in the business. Planning recruitments and redundancies.

Question 5

Operations Management

Answer 5

PURCHASING/PROCUREMENT - to receive the raw materials they need to transform them into products and services

Question 6

Customer Service

Answer 6

SALES - to pass on customer querries that the sales team can deal with

Question 7

Business Support Service

Answer 7

EVERYONE - to provide administrative/IT support, arrange meetings and provide contracts for everyone across all departments

Question 8

Research & Development

Answer 8

MARKETING - to receive research finding that will influence the products and services they decide to launch for the betterment of the business

PURCHASING/PROCUREMENT - to tell them what materials they should buy

Question 9

Purchasing/Procurement

Answer 9

OPERATIONS - to pass on raw materials they have sourced so that it can be turned into products and services

RESEARCH AND DEVELOPMENT - to know what raw materials got buy