1.4 Business key terms (part 1) Flashcards Preview

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Flashcards in 1.4 Business key terms (part 1) Deck (19)
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1
Q

staff as assets

A

employers who view staff as assets will value their employees and have concern for their welfare
employees’ needs are then met and will help a business perform more efficiently

2
Q

staff as cost

A

employers will try to minimise costs related to employees by:
- below the minimum legal wage
- using zero hour contracts
they do not have concern for employees’ welfare
employees are demotivated

3
Q

collective bargaining

A

a method of determining conditions of work and terms of employment through negotiations between employer and employee representatives

4
Q

flexible workforce

A

a workforce that can respond, in quantity and type, to changes in market demand

5
Q

home workers

A

people who undertake their regular work from home

6
Q

industrial action

A

disruptive measures taken by workers to apply pressure on employers when disagreements cannot be resolved

7
Q

multi skilling

A

the process of increasing skills of employees

8
Q

outsourcing

A

getting other people or businesses to undertake work that was originally done in house (usually to lower costs)

9
Q

trade unions

A

organisations of workers that seek through collective bargaining with employers to:

  • protect and improve the real incomes of their members
  • provide or improve job security
  • protect workers against unfair dismissal and other issues relating to employment legislation
  • lobby for better working conditions
  • offer a range of other work-related services including support for people claiming compensation for injuries sustained in a job
10
Q

zero hour contract

A

a contract that does not guarantee any particular number of working hours (therefore unpredictable income)

11
Q

curriculum vitae

A

a document that lists personal details, qualifications, work experience, referees and other information about the jobseeker

12
Q

external recruitment

A

appointing workers from outside the business

13
Q

induction training

A

training given to new employees when they first start a job

14
Q

internal recruitment

A

appointing employees from inside the business

15
Q

job description

A

a document that shows clearly the tasks and duties expected of a worker of a particular job

16
Q

off the job training

A

training that takes place away from the training area

17
Q

on the job training

A

training that takes place while doing the job

18
Q

person specification

A

a personal profile of the type of person needed to do a particular job

19
Q

training

A

a process that involves increasing the knowledge and skills of workers to enable them to do their tasks effectively