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Theme 1 > 1.4 Managing People > Flashcards

1.4 Managing People Flashcards

1
Q

Soft Staffing Approach

A

Staff as assets

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2
Q

Hard Staffing Approach

A

Staff as a cost

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3
Q

Multi - Skilling Workforce

A

Enhancing skills and responsibilities of employees

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4
Q

Part Time Workforce

A

<30hrs per week

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5
Q

Temporary Workforce

A

Specific period of time

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6
Q

Home Workforce

A

Working from home

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7
Q

Outsourcing

A

Workforce provided by external agency

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8
Q

Dismissal

A

Fair or unfair firing

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9
Q

Redundancy

A

Staff let go due to no longer needing the emmployee

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10
Q

Individual Employer Relations

A

Employee negotiates on own + directly

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11
Q

Collective Employer Relations

A

Employees negotiate through employee representative groups e.g. trade unions

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12
Q

Internal Recruitment + Selection

A

From within business

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13
Q

External Recruitment + Selection

A

From outside the business

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14
Q

Induction Training

A

Employees new to post + helps them sette in more quickly

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15
Q

On the Job Training

A

Employees watched while doing the job

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16
Q

Off the Job Training

A

Attending training course

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17
Q

Hierarchy

A

Levels of responisbility within a business

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18
Q

Chain of Command

A

Way authority + power is organised in an organisation

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19
Q

Span of Control

A

Number of people a person is directly responsible for

20
Q

Centralised Organisation

A

Decisions made from the top

21
Q

Decentralised Organisation

A

Decisions delegated to subordinates

22
Q

Tall Structure

A

Narrow span of control

23
Q

Flat Structure

A

High responsibility with low control

24
Q

Matrix Structure

A

Teams work on specific project and have own responsibility

25
Q

Management

A

Plan, organise, and coordinate

26
Q

Leader

A

Inspire + motivate

27
Q

Autocratic Leader

A

Manager makes al the decisions with no consultation

28
Q

Paternalistic Leader

A

Leader makes decision + account welfare of employees

29
Q

Democratic Leader

A

Managers allow other to ppt in decision making

30
Q

Laissez-Faire Leader

A

Employees are encourages to make own decisions

31
Q

Taylor Motivation

A

Money

32
Q

Mayo Motivation

A

Human relations

33
Q

Herzberg Motivation

A

Motivators and hygeine

34
Q

Maslow Motivation

A

Hierarchy of needs

35
Q

Piecework

A

Paid according to quanitity of a product they produce

36
Q

Commision

A

Paid accrding to vslue of amount sold

37
Q

Bonus

A

Cahs award given to employees who have achieved specific performance

38
Q

Profit- sharing

A

Percentage of companies profit

39
Q

Performance related pay

A

Pay based on result of targets being achieved in annual appraisal

40
Q

Delegation

A

Authority and responsibility given to employees

41
Q

Consultation

A

Managers obtain the views of employees when making decisions

42
Q

Empowerment

A

Gives worked chance to work on thier own behalf

43
Q

Team working

A

Shared workforce + multi skilled + shared responsibility

44
Q

Flexible working

A

Degree of choice how and when to work

45
Q

Job enrichment

A

Gives employees greter responsibility

46
Q

Job rotation

A

Movement of employees through a range of jobs

47
Q

Job enlargement

A

Addition of similiar tasks to job

Theme 1 (5 decks)

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