1.4 managing people Flashcards
(27 cards)
1
Q
treating staff as an asset
A
- means that they are developed with training and seen as a benefit to the business
- a member of staff will be recruited, trained, developed and taught skills unique to the business
- staff are allowed to participate in more decision making
- business is able to respond to changes in the market quicker
- staff has more autonomy over their work
- this gives the employee greater c rear opportunities within the company
2
Q
treating staff as a cost
A
- training staff is often seen as a cost rather than a value
- danger of this is that the workers may only work the minimum expected of them and not put in much effort
3
Q
multi-skilling
A
- having a workforce who can move around from one job to another
4
Q
Why may workers be dismissed from a job ?
A
- absenteeism
- gross misconduct
- theft of company money or property
5
Q
Why may workers be made redundant ?
A
- the worker’s job no longer exists at the company
- sometimes it is voluntary for a pay out
- compulsory redundancy is where a member of staff has to leave a job
6
Q
What is the definition of motivation ?
A
people do something because they want to and/or they want to achieve a particular result
7
Q
What is the importance of motivation for a business ?
A
- highly motivated staff leads to greater productivity which means less wastage and higher profit
- if employees are demotivated they may lack loyalty and commitment to the business, have lower productivity, have high absenteeism
8
Q
What is Taylor’s theory ?
A
- workers are motivated by financial incentives and efficiency
- piece-rate pay, task specialisation, strict supervision
- focuses only on financial motivation and efficiency, ignores social and psychological factors
9
Q
Advantages of Taylorism
A
- increased efficiency
- clear job roles
- higher output
- cost reduction
10
Q
Disadvantages of Taylorism
A
- job dissatisfaction
- lack of creativity
- ignore non financial motivation
- not suitable for all industries
11
Q
What is Mayo’s human relations theory ?
A
- workers are motivated by social factors
- workers feel valued by their employer
- focuses more on how workers feel rather than by physical factors such as money
12
Q
What is Herzberg’s two factor theory ?
A
- suggests that employee dissatisfaction and satisfaction at work are dependant on hygiene factors and motivators
- motivates them with recognition of achievement and given responsibility
- focus on factors leading to satisfaction and dissatisfaction rather than financial
13
Q
Financial motivators
A
- bonus
- pice work
- commission
- profit share
- performance related pay
14
Q
Non financial motivators
A
- delegation
- consultation
- empowerment
- team working
- flexible working
- job enrichment
- job rotation
- job enlargement
15
Q
What is Maslow’s hierarchy of needs ?
A
- a concept of human needs, at the top is self actualisation
- it gives us humans something to strive for
- emphasises social and psychological needs rather than financial
16
Q
Autocratic leadership
A
- when leaders tell their employees what they want done and how without asking for their opinion
- most common in the police, factories and fast food
- can lead to low morale and reduced innovation
17
Q
Democratic leadership
A
- leaders offer guidance to group members, but they must also participate in the group and allow input from other group members
- employees have greater input in decision making
18
Q
Paternalistic leadership
A
- leader decides what is best for employees
- links with mayos theory of addressing employee needs
- based on paint child relationship
- still little delegation
- softer approach
- loyalty
19
Q
Laissez-faire leadership
A
- provides little guidance, allowing employees to make their own decisions
- works with highly skilled and self motivated teams
- can lead to poor performance if employees lack self discipline
20
Q
Transformational leadership
A
- provides a vision for a change
- focus on long term goals and encourage innovation
- may lead to burnout if expectations are too high
21
Q
Transactional leadership
A
- operates on system of reward and punishment
- employees are given specific tasks and rewarded on performance
22
Q
Charismatic leadership
A
- invites a leader to use their natural charisma to inspire others
23
Q
What is the definition of hierarchy ?
A
It refers to the level of authority within an organisation.
24
Q
What is on-the-job training ?
A
A form of trading provided at the work place.
25
What is job rotation ?
The employment model where workers transition between different positions in their organisation.
26
Taylor and scientific management (1909) Taylorism
- he believed in a "fair day's pay for a fair day's work"
- believed employees would do the minimum amount of work if not supervised
- he carried out time and motion studies
27
