1.4 Managing People

Question 1

What are the advantages of having full time workers?

Answer 1

• Available at all times
• Better customer service

Question 2

What are the disadvantages of full time workers?

Answer 2

• Reduce flexibility of skills
• Costly

Question 3

What are the advantages of part time workers?

Answer 3

• Wider range of skills
• Keeps costs down

Question 4

What are the disadvantages of part time workers?

Answer 4

• Higher training costs
• Less opportunity for promotion

Question 5

What are the advantages of temporary workers?

Answer 5

• Easy to let go
• Flexibility

Question 6

What is a disadvantage of temporary workers?

Answer 6

May not be motivated or committed

Question 7

What are the 3 aspects of employee/employer relations?

Answer 7

• Employee committee=internal
• Work councils=internal
• Trade unions=external

Question 8

What are the 2 types of bargaining?

Answer 8

Collective and individual

Question 9

What are the advantages of internal recruitment?

Answer 9

• Familiar with business and colleagues
• Save money in training and advertising
• Increased motivation for promotion

Question 10

What are the disadvantages of internal recruitment?

Answer 10

• Lower morale in environment
• Less open to new skills

Question 11

What are the advantages of external recruitment?

Answer 11

• New range of skills and ideas
• Work harder for promotion

Question 12

What are the disadvantages of external recruitment?

Answer 12

• Expensive
• Time consuming
• Lack of trust and relationships

Question 13

What are the types of external recruitment?

Answer 13

• Recruitment agencies
• Personal recommendations
• 3rd party websites
• Govt agencies
• Unsolicited applications
• Schools, colleges, unis
• Selection consultants

Question 14

What are advantages of on the job training?

Answer 14

• More cost effective
• Straight into work
• Tailored
• Build bonds

Question 15

What are the disadvantages of on the job training?

Answer 15

• Lower productivity
• Poor quality- costly mistake
• Dependency
• Take away from work

Question 16

What are the advantages of off the job training?

Answer 16

• Motivating
• Learn new skills
• Wider variety
• Less mistakes

Question 17

What are the disadvantages of off the job training?

Answer 17

• Costly
• Time consuming
• Lower productivity
• Have to take days off

Question 18

What are examples of off the job training?

Answer 18

Lectures
Courses

Question 19

What are the types of financial motivation?

Answer 19

Piece rate pay
Commission
Performance related pay
Profit sharing

Question 20

What are the types of non-financial motivation?

Answer 20

Job enrichment
Job rotation
Job enlargement
Teamwork and empowerment

Question 21

What are the advantages of a narrow span of control?

Answer 21

Improved communication
Specific feedback
Employee satisfaction
Closer supervision

Question 22

What are the advantages of a wide span of control?

Answer 22

• Quick decisions
• Reduced costs
• Delegate
• Flexible

Question 23

What are the features of a tall organisational structure?

Answer 23

Long chain of command
Narrow span
Autocratic

Question 24

What are the advantages of a tall structure?

Answer 24

Promotion opportunities
Clear authority

Question 25

What are the disadvantages of a tall structure?

Answer 25

Long decision making Decreased autonomy

Question 26

What are the features of a flat hierarchal structure?

Answer 26

Wide span Democratic Short chain

Question 27

What are the advantages of flat structure?

Answer 27

Quick decision making Autonomy Delegate

Question 28

What are the disadvantages of a flat structure?

Answer 28

Lack of promotion opportunities Short contact time

Question 29

What is the other type of structure?

Answer 29

Matrix structure

Question 30

Explain Maslow hierarchy of needs

Answer 30

Self actualisation Self esteem Social Safety Physiological

Question 31

Explain Mayo’s human relations school theory

Answer 31

Focus on social needs Work in teams Two way communication Employee employer relations

Question 32

Explain herzbergs 2 factor theory

Answer 32

Motivators: Recognition More challenging work Promotion Hygiene factors: Pay Working conditions Rules and regulations

Question 33

Explain Taylor’s scientific management theory

Answer 33

Piece rate pay Specialise on tasks Autocratic

Question 34

Explain autocratic leadership

Answer 34

Individual control with little group input

Question 35

What are the advantages of autocratic leadership

Answer 35

Quick decision making Clear vision

Question 36

What are the disadvantages of autocratic leadership

Answer 36

Low motivation Staff don’t feel valued No opportunity for employee opinions

Question 37

Explain Democratic leadership

Answer 37

Let others be a part of the decision making process

Question 38

What are the advantages of Democratic leadership

Answer 38

Team spirit Work force opinions

Question 39

What are the disadvantages of Democratic leadership

Answer 39

Slow decision making Employees may not see the bigger picture

Question 40

Explain laissez faire leadership

Answer 40

Hands off leader

Question 41

What are the advantages of laissez faire leadership

Answer 41

Employee autonomy Creativity and motivation

Question 42

What are the disadvantages of laissez faire leadership

Answer 42

Lack of control so deadlines could be missed Tasks may not be co ordinated well

Question 43

Explain paternalistic leadership

Answer 43

Subordinates are part of family

Question 44

What are the advantages of paternalistic leadership

Answer 44

Employee welfare Valued

Question 45

What are the disadvantages of paternalistic leadership

Answer 45

No decision making power Low motivation Leader may seem unsure