1.4. . Managing People Flashcards
(31 cards)
Describe how staff can be an asset and a cost
Staff are an asset when they bring skills, ideas, and value to the business, improving productivity.
They are a cost because they require wages, training, and benefits.
What is a flexible workforce?
A workforce that can adapt in terms of hours, roles, or contracts to meet the changing needs of a business.
What are the characteristics of a flexible workforce?
Use of part-time, temporary, freelance staff; job sharing; remote work; and multi-skilled employees.
What are the benefits and drawbacks of a flexible workforce?
Benefits: Cost efficiency, quick response to demand changes, increased employee satisfaction.
Drawbacks: Less loyalty, communication issues, and potential lower quality/service.
What is the difference between dismissal and redundancy?
Dismissal is when an employee is removed due to misconduct or poor performance. Redundancy occurs when a job role is no longer needed.
What is the individual approach to employer/employee relationships?
A relationship based on one-to-one negotiations between the employer and individual employee, rather than group representation.
What is collective bargaining in employee/employer relationships?
Negotiations between employers and a group of employees (often via a union) about pay, conditions, and rights.
What is internal recruitment?
Hiring from within the organisation
What is external recruitment?
Hiring from outside the organisation
What is the difference between internal and external recruitment?
Internal fills roles with current employees
External bring in new talents and ideas
What are the costs of recruitment, selection, and training?
Include advertising, interviewing, onboarding, and training expenses.
What is induction training?
Introduces new employees to the business, its culture, and processes.
What is induction training?
Introduces new employees to the business, its culture, and processes.
What is on-the-job training?
Training provided during working hours while performing actual duties.
What is off-the-job training?
Training conducted away from the workplace, such as in classrooms or courses.
What is the chain of command?
The line of authority within an organization.
What is the span of control?
The number of subordinates a manager directly oversees.
What is centralisation?
Decision-making concentrated at the top of the hierarchy.
What is decentralisation?
Delegating decision-making to lower levels in the hierarchy.
What are the types of organisational structure?
Tall (many levels),
flat (few levels),
matrix (cross-functional teams).
How do organisational structures affect efficiency and motivation?
Flat structures improve communication; tall structures offer clear roles; matrix promotes collaboration but can confuse authority.
Why is employee motivation important in business?
Boosts productivity, quality, and employee retention.
What is Taylor’s motivation theory?
Workers are motivated by pay; supports piece-rate pay systems.
